The Ocean server upgrade scheduled for the evening of May 15th, 2025 contains the following improvements and fixes.
Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.
Provider Network
Improvements
- Minor updates to the new Directory Listings admin page including:
- Billing number is no longer mandatory.
- Offering reference is correctly displayed at the bottom of each Health Service Offering page.
- Support link updated for Directory Listings requiring validation.
- Central Intake listings will no longer see the “Route to Central Intake” setting on their listing.
- The formatting of the DOB column on the eReferrals & eConsults page in the portal has been updated to YYYY-MMM-DD (e.g. 2003-JAN-02), where the month is represented by a three-letter uppercase abbreviation, to improve clarity of patients' dates of birth.
- Modified the 'eReferral'-specific copy on warnings in the Ocean Healthmap to be more generic ('eRequest' and/or 'request').
- Added an eSubmission advanced search filter to the Healthmap.
- Added the JHN code systems for Nova Scotia and Nunavut to the Ocean eReferral FHIR server.
Fixed Bugs
- Modified the processing logic for calculating the referral archiving date so that it can only be extended into the future.
- Fixed bug causing the eReferral filter in the Healthmap to include non-eReferral listing results.
- Fixed a bug causing the referral URL generated after sending a referral to not launch the referral.
- Included the correct JHN's type system value for FHIR PE messages.
- Enabled Ocean’s SMART Launch to accept the correct JHN type system (v2-0203).
- When sending eRequests, users will now only see and be able to select from active listings within the "Copy of referral and status updates to:" dropdown on the request form. Conversely, for users in test mode, they will be able to see and select test or demo listings within this field.
- Deprecated Health Service Categories (HSC) will no longer appear as options in the HSC dropdown selection of the Directory Listings page.
- Improved validation of the patient email field on eRequests to prevent the referral from being sent if more than one email is included.
- Corrected the SNOMED code values associated with the Geriatric Behaviour and Geriatric Mental Heath Health Services HSCs.
Patient Engagement
Improvements
- Improvements to the Health Messenger patient reply feature by linking patient replies directly to the relevant provider message for a more user-friendly experience.
- Updated the design of button components and reply bars for better usability.
- Redesigned provider message and patient reply cards, adding a dedicated reply bar to each message, making it easier for patients to respond to the right message directly.
- Updated the print preview styling for combined message cards.
- Backend changes to ensure the correct provider is notified when a patient replies to their message, and to ensure EMR stamping reflects the correct thread.
- General design cleanup of the Health Messenger’s Messages tab.
Fixed Bugs
- Fixed an issue in the Template Manager, where duplicated templates were not pulling the correct name.
- Health Messenger will now ensure the user is required to re-authenticate after 30 minutes after both a session time out and end session.
- Fixed a bug causing the appointment duration to be incorrect in some Team Based Booking scenarios.
Platform
Fixed Bugs
- Replaced a broken link on the PatientPrivacy.html page.
Support Article Updates
- Directory Listings
- Update Your Directory Listing Settings
- Ocean Note Tasks
- Create a Directory Listing for Your Clinic
- How does Ocean integrate with Health Report Manager (HRM)?
- Accuro: Automatic eReferral Document Assignment
- What is a Central Intake?
- Select an eReferral Recipient
- Select Your eConsult Recipient
- How long are eConsults/eReferrals stored after they are sent through Ocean?
- When does Ocean send Patient Message email notifications and where do they get sent to?
- Can patients include attachments when replying to a Patient Message?
- Introducing Patient Messages