Ocean Server Release Notes

The Ocean server upgrade scheduled for the evening of June 18th, 2026 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• Enabled Autofill Templates for all Ocean users so the autofill dropdown appears in eligible referral send workflows. 
• Added custom export template support for eSubmission analytics so sites can generate tailored eSubmission reports using core and custom fields.  
• Added eSubmissions to the default landing page options so users can choose to open Ocean directly to their eSubmissions page after login. 
• Improved eFax referral messaging so Ontario Health eFax recipients are clearly shown as unavailable message targets, while users can continue messaging eReferral participants included in the workflow (Ontario Health).  
• Added eConsult disclaimer copy to the directory listing setup page so users understand Ontario funding limitations when configuring a listing to accept eConsults (Ontario Health). 

Fixed Bugs

• Resolved an issue whereby eSubmission senders received an error message when attempting to send an eSubmission with an attachment.  

Patient Engagement

Fixed Bugs

• Fixed FHIR tablet check-in so patients with past appointments can still check in when they also have a valid appointment today.  

Platform

Improvements

• Added a self-service "change authenticator" option so users with multi-factor authentication (MFA) enabled can switch to a new device without disabling MFA or requiring the OceanMD Support team’s assistance. 
• Disabled user accounts that have been inactive for one year or more while preserving user and site settings in case reactivation is required.  

The Ocean server upgrade scheduled for the evening of May 28th, 2026 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• Added a new HealthMap icon and hover details for eFax listings to give referral senders greater clarity which eRequest features are supported and what updates/communications to expect.  

Fixed Bugs

• Fixed directory listing configuration so site admins and support users can select the correct organization values for listings during setup.  
• Resolved referral PDF downloads so PDFs can still be generated and downloaded even if an intermediate listing in the referral path has been deleted.
• Improved the referral declination workflow so duplicate decline actions from multiple browser tabs no longer decline the referral all the way back to the sender.  
• Resolved a bug preventing the display of masked eSubmission records to a user that does not have the Shared Encryption Key in their browser.    

Patient Engagement

Fixed Bugs

• Resolved patient cohort upload and export issues so cohort names with leading spaces or special characters can be searched and exported correctly. 

Platform

Improvements

• Improved eForm performance to reduce load times on large forms (this change does not guarantee that every eForm will load more quickly).  
• Users are now required to enable two-factor authentication (2FA) before creating a new Ocean Site.  
• Users are now required to have 2FA enabled before logging in to Cloud Connect.
• Updated the copy in the Ocean Cloud Connect prompt for a permission code when users attempt to view the SEK. 
• Users will now see a pop-up prompting them for their Ocean user account password and 2FA code (if applicable) before they can edit integration information within the integration settings page. 
• Improved the reliability of background EMR updates such as sending documents, notes, or other updates into the EMR, so they are less likely to be delayed during busy periods. 
• Improved TELUS PS Suite appointment sync reliability by addressing timeout issues when retrieving schedule/appointment data.  

The Ocean server upgrade scheduled for the evening of May 7th, 2026 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• New Feature- eSubmissions: launched a new Ocean feature for securely sending form submissions to trusted third-party or government recipients. eSubmissions support form-based workflows where information needs to be sent, tracked, and managed through a dedicated submission process, such as specialized drug authority requests. With this initial release, users can send and receive eSubmissions, manage them through dedicated dashboards, view submission details and history, exchange messages and notes, manage attachments, track status updates, and identify submissions that need review.  (Note: Please contact OceanMD for more information about which provinces are offering eSubmissions)
• Disabled the ability for a referral sender to cancel an active referral that has been sent to a receiver using the Ontario Health eDigital Transfer (eDT) mechanism. The sender will be presented with a clear in-product explanation when they attempt to cancel. (Ontario Health)
• Updated Provincial Care Coordination Gateway (PCCG) payloads for embedded website referral forms to consistently include requester organization details when required. (Ontario Health) 
• Updated Regional Authority export APIs to return results in JSON format for easier integration and reporting.

Fixed Bugs

• Resolved an issue with EMR notification workflows so that EMR charts that were automatically generated on forwarded referrals are now updated with referral PDFs when the referral is subsequently declined.

Platform

Improvements

• Integration settings now hide saved authentication credentials (e.g. API keys/ secrets/ passwords) and provide safer “compare” and “change” options without ever displaying the stored value.
• Augmented security auditing for password resets and changes, including when an Ocean administrator resets a user’s password, so these actions are easier to find and investigate.
• Improved performance when loading patient information by removing a duplicate lookup.
• Introduced distributed Spring Integration queue support so messages are handled more reliably in horizontally scaled (multi-server) environments. 

The Ocean server upgrade scheduled for the evening of April 16th, 2026 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• Providers who send referrals to Ontario Health eFax destinations will now only have access to actions that are supported by eFax (Note: messaging, updating the referral or editing patient details are not supported by eFax destinations). 

• Test listings configured to be in “demo mode” are now included in the Ontario Health PHSD directory sync and clearly identified as “demo” listings.

Patient Engagement

Improvements

• Updated the minimum supported tablet version to 191. Devices running earlier versions are now required to upgrade to continue use. 

• Updated the patient details panel so the patient’s name appears as a clear, clickable link for quick access to the patient dashboard.

Fixed Bugs

• Resolved an Online Booking issue so that patient-level booking duration restrictions are correctly reflected in slot availability when combined with booking window restrictions.   

The Ocean server upgrade scheduled for the evening of March 26th, 2026 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• New Ocean Open APIs are now available for Regional Authority sites to retrieve export data (listings, sites, users) to support automated reporting and data workflows. 

• The Regional Authority listing export now includes additional audit and metadata fields. 

• Enhanced the integration error notification emails by including the referral reference identifier of an undelivered payload and additional clarity on next steps for troubleshooting. 

• Improved Ontario Provincial Care Coordination Gateway (PCCG) connectivity by ensuring outbound FHIR referral payloads always contain at least one identifier in the Practitioner and Patient resources (Ontario Health). 

• Ocean directory listings in test-mode now include a metadata ‘test’ tag in the upload sync to the Ontario Provincial Health Services Directory (PHSD), so that test referrals can be clearly identified and filtered (Ontario Health). 

Fixed Bugs

• Resolved an issue so that resubmitted referrals will correctly update the OSCAR Pro consultation status back to an ‘active’ state.  
• Resolved a bug that was causing misalignment between data and column headers when exporting referrals from the eReferrals & eConsults page.

Patient Engagement

Improvements

• Team-Based Booking links can now support multiple grouped schedules, giving clinics more flexibility when configuring booking options.  

• Added a filter to Website Forms folders to select a specific ‘received’ date range and improved related query logic, to make filtering faster and easier.

Fixed Bugs

• Resolved an issue so that all online appointment bookings sent via the FHIR Patient Engagement integration contain the associated practitioner.  

Platform

Improvements

• Improved PSS appointment synchronization for online booking by increasing the number of appointments fetched per request and improving configurability.  

• Updated Patient Engagement licence pricing (effective April 1, 2026). 

The Ocean server upgrade scheduled for the evening of March 5th, 2026 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• When sending a eReferral/eConsult to a directory listing with multiple health service offerings, Ocean now requires users to select the appropriate offering before sending.
• eFaxed referrals that don't successfully reach the Ontario Provincial Care Coordination Gateway (PCCG) will now send a technical declination message to the sender. (Ontario Health)

Fixed Bugs

• Resolved an issue where filtering referrals by MRN could cause “next” navigation/search to fail.

Patient Engagement

Improvements

• Improved the kiosk walk-in flow for clinics using FHIR-based CloudConnect appointment integration such that walk-in appointments are automatically placed in the correct spot on the provider’s schedule. 
• Introduced inline validation for online booking to prevent users from saving booking schedules with a zero future booking window and improved booking configuration clarity. 
• Added an Accuro configuration option for online booking that limits patients booking options to the provider they are enrolled with.

Fixed Bugs

• Improved Health Messenger failed login attempt tracking so it resets after a successful login and shows lockout messaging at the right time.
• Implemented fix to prevent Health Messenger from clearing credentials when a patient ends the session while completing a form.
• Resolved Accuro appointment status mapping issue so that appointments can no longer be confirmed after they have been cancelled or rescheduled. 

The Ocean server upgrade scheduled for the evening of February 12, 2026 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• Early access feature that enables Med Access and Accuro users to configure EMR Notifications for key events in the lifecycle of an Ocean eRequest (Nova Scotia Health Authority).
• Sender/receiver site identifiers were added to the V12.x FHIR payloads sent to PCCG to support better traceability (Ontario Health).
• Improved how referrals are categorized and displayed when they are declined by the PCCG due to a technical delivery failure (Ontario Health).

Patient Engagement

Fixed Bugs

• Health Messenger eForms now block blank or invalid submissions and display clearer error messaging when submission issues occur.
• Patients who open an appointment reminder link on desktop for a cancelled, rebooked, or past appointment will now be taken to the “Appointment Not Found” page.

Platform

Improvements

• Updated the Ocean End User Licence Agreement (EULA) with minor legal and privacy language revisions.

The Ocean server upgrade scheduled for the evening of January 22, 2026 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• Introduced a new type of Externally Managed listing type that can be enabled by OceanMD for directory listings serving referrals sent via eFax (Ontario Health).
• Enhancement to ensure that patient records are correctly created or updated in the EMR when referrals are auto-accepted by an integrated decision support application.

Fixed Bugs

• Resolved an issue that could prevent certain actions from completing after accessing a referral from the Ocean Patient Summary.

Patient Engagement

Fixed Bugs

• Fixed FHIR polling issues preventing consistent Patient Appointment data sync from the EMR using the Patient Engagement FHIR integration. 
• Resolved an issue that could cause duplicate patient reminders during delayed EMR processing.

Platform

Improvements

• Sales tax on Ocean invoices is now calculated using the invoice's grand sub-total before tax, rather than item-by-item. 
• Updates to ensure that Ocean user multi-factor authentication (MFA) settings are respected during SMART Launch login flows.
• Added a new "payment failed" invoice status to indicate when invoice payment failed.

Support Article Updates

• Temporary 2FA Grace Period for EMR Single Sign-On into Ocean
• How can I enforce Two-Factor Authentication for all users on my Ocean site?

Support Article Updates

• Temporary 2FA Grace Period for EMR Single Sign-On into Ocean
• How do I access my Two Factor Authentication (2FA) code?
• How can I enforce Two-Factor Authentication for all users on my Ocean site?
• How To Enable and Disable Two-Factor Authentication
• Can I filter the eConsults/eReferrals in my Ocean Site?

Note: The release date for the upcoming sprint, beginning December 15th, 2025 will occur on January 22nd, 2026. 

The Ocean server upgrade scheduled for the evening of November 20th, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• Provider Network bilingual functionality available to all users. 
• When a receiver's Ocean site language is set to French, PDFs will automatically be generated and downloaded in French.
• Configuration options for bilingual email notifications, allowing admins to set the preferred display order for English or French content first. 
• Updated logic so that users who have declined a referral do not get Needs Review status and notifications on that referral.
• (Ontario Health) Updated Ocean's PCCG integration to the v0.12.4 Referral and eConsult HL7 FHIR Implementation Guide.

Fixed Bugs

• Improved data handling for referral addresses to prevent errors caused by missing secondary address lines.
• Fixed an alignment issue where the “Accepting eRequests” icon occasionally displayed in the wrong position in Healthmap search results.

Patient Engagement

Improvements

• Ocean now clears attachments immediately when a user removes them, ensuring unsent files no longer persist between sessions.
• Added patient-level restrictions for clinics using the Patient Authenticated Website Form.

Fixed Bugs

• Resolved issue where note prefix is being translated to the browser language instead of the provider language.
• Fixed an issue where reminder rule cancellation windows were not being respected when multiple rules applied to the same appointment.

Support Article Updats

• Bilingual Functionality in Ocean
• Directory Listings
• Set Up Receiver Email Notifications
• Set Up Sender Email Notifications
• Where do eConsult and/or eReferral notification emails get sent to?
• Do I Receive Updates About Patient Demographic Changes If I’ve Declined a Referral?
• What happens if there are multiple reminder rules for one appointment?
• Patient-Level Restrictions for Patient Authenticated Website Forms
• Restrict certain patients when booking online
• How long are patient records (with PHI) kept in Ocean?

The Ocean server upgrade scheduled for the evening of October 30th, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• Early Release of New EMR Notifications in partnership with Nova Scotia: New feature that enables Med Access and Accuro users to configure EMR Notifications for their received Ocean eRequests (specifically for cancelled eRequest and eRequest message notifications).
• Updated copy of patient email notifications for eRequest Sent and Declined notifications.
• Users accessing a Regional Authority site will now by default land on the Approvals page.
• Non-RMS Target systems can now send a HL7 FHIR communication message event to Ocean.

Fixed Bugs

• Resolved bug preventing the 'blue star' service listing location icon on the Ocean Healthmap from being repositioned when the address of the listing is updated. 
• Resolved bug causing the ‘cancel’ feature to be hidden in Action menu when the referral is sent from a user that does not have the shared encryption key entered.
• Resolved bug preventing the emailing of referral deletion warnings to some sites.
• Added method to validate malformed referral attachment reference IDs submitted via an API.

Patient Engagement

Improvements

• Accuro Site Admins can now set a default service location billing code for all appointments booked online through a configuration within Cloud Connect.

Fixed Bugs

• Patient will no longer be able to cancel an appointment if the date has already passed.
• Resolved bug so that scheduled patients will not be misclassified as ‘Walk-in’ when the Ocean Tablet Walk-in Setting is enabled for Med Access.
• Ocean will now block (with a 400 “Bad Request” error code response) a patient launch from OSCAR Pro when the extPatientRef is unset.
• Updated the FHIR GET Appointment query for FHIR Patient Reminders to use the Schedule resource ID instead of the Practitioner resource ID.

Platform

Improvements

• Backend refactors to the listing claim flow to increase claim data security.
• Updated the copy for SMS pricing on Reminder Rule page.

Fixed Bugs

• An unclaimed directory listing that is saved by a Trusted Directory User or CMD Admin in order to approve any changes to the listing will no longer appear as ‘Needs Review’.
• Ocean will now send a 400 error response (“Bad Request”) and permanently fail the EMR Action when vital encryption data is missing from the triggered API event.

The Ocean server upgrade scheduled for the evening of October 9th, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• Early Release of New EMR Notifications in partnership with Nova Scotia: Med Access and Accuro users can now configure EMR notifications for their sent Ocean eRequests — including notifications for declined eRequests and eRequest messages. This enhancement provides greater visibility and workflow efficiency directly within the EMR.
• The Ocean Healthmap search has been optimized to ensure that listings accepting eRequests and located within the searched geographic area are prioritized in the returned results.

Fixed Bugs

• Resolved an issue where the ‘eReferral’ and ‘eConsult’ advanced filters in the Ocean Healthmap returned incorrect listings. These filters now correctly display only active listings that are currently accepting eReferrals or eConsults.

Patient Engagement

Improvements

• Patients can now cancel appointments through SMS Reminders. Both SMS confirmation and cancellation flows are now using the Health Messenger interface.  
• Patient reminder cancellations are now labeled in EMR Notes and Audit Reports to indicate whether they occurred via SMS or Email.
• The Weekly Usage Report will now highlight how many appointment reminder cancellations occurred for a given site.

Fixed Bugs

• Fixed an issue where Ocean was pulling the incorrect OfficeProvider when an appointment was scheduled.

Platform

Improvements

• Upgraded the ElasticSearch client to version 7.x.

Support Article Updates

• Accessing the My Account Page in User Settings
• Setting Up Ocean Cloud Connect
• Customize your Cloud Connect Configuration
• How do I configure EMR Notifications for Sent eRequests?
• Accuro EMR Notifications for Sent eRequests
• Med Access EMR Notifications for Sent eRequests
• Ocean Note Tasks
• Enabling Appointment Cancellation from Patient Reminders
• Sending Patient Reminders via SMS Text Message
• Where can I get reports on Ocean usage
• Understanding Your Weekly Ocean Usage Report
• Accuro List of Ocean Keywords and Associated EMR Fields

The Ocean server upgrade scheduled for the evening of September 18th, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• New setting that allows users to disable their folder count display on the eReferral & eConsult dashboard page that may improve load times in the portal.

Fixed Bugs

• Autofill template dropdown will once again display the template options, allowing users to pick and apply them to their eRequest forms.

Patient Engagement

Improvements

• Patient queries in the FHIR EMR Module have been updated to include a POST Patient/_search option to exclude PHI from parameters, ensuring greater privacy protection and compliance with standards.
• Appointment cancellation is disabled for same day reminders.

Fixed Bugs

• Fixed an edge case where patients could attempt to re-cancel an already cancelled appointment.
• Added validation logic to Reminder cancellation configuration for same day appointments.
• Fixed an issue where the 'Verify' button on Health Messenger remained disabled when credentials were entered incorrectly.

Platform

Improvements

• Introduced a dedicated landing page in the Ocean Portal for Directory Listings. This update gives admin users a streamlined way to view, edit, and manage all Directory Listings claimed to their Ocean site, making it easier to keep information accurate and up to date.

Fixed Bugs

• Fixed a 'Syntax Error' in the eForm editor that would appear when attempting to save the form if a particular expression was used in the 'Scripting and More' tab of the editor.

Support Article Updates

• Can folder counts in the eReferrals eConsults dashboard be disabled
• Understanding the eReferrals eConsults View
• Can I include handout files for patients on my listing in the Ocean Healthmap
• Managing Calculated and Self Reported Wait Times
• Set Up Your Site to Receive Walk Ins
• How do I enable contribution to a Service Request Repository
• Setting Up your Ocean Site with a FHIR eReferral Integration
• Enabling Ocean Integrations
• Removing a User from your Ocean Site
• Enabling Appointment Cancellation from Patient Reminders
• Update Your Directory Listing Settings
• Create a Directory Listing for Your Clinic
• Directory Listings

The Ocean server upgrade scheduled for the evening of August 28th, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• In OSCAR Pro, the "Save for Later" note, automatically created after clicking to save an eRequest to complete later, will now always be generated as an encounter note instead of a document.
• The PDFs of Website Forms will now display “eRequests for” or “Self Referral for” copy in them, depending on whether the Website Form is submitted as an eReferral or not.

Fixed Bugs

• Fixed a regression in Healthmap search results where non-eReferral listing appears above an equivalent eReferral-accepting listing.
• Updated the 'eConsult' and 'eReferral' enabled values stored on Directory Listings to ensure licence counts under Regional Authority sites are correct.

Patient Engagement

Improvements

• Patient Reminder emails now support appointment cancellations, enabling patients to manage their appointments directly through the Health Messenger interface.

Fixed Bugs

• Fixed an issue where some Online Booking Submissions for new patients were missing basic demographic information.

Platform

Fixed Bugs

• Intrahealth Reseller Ocean sites are no longer prompted for a payment method when adding Online Booking licences.
• Fixed an error that would appear when site admins attempt to remove a user from the site.

Support Article Updats

• How can I save an eConsult and or eReferral for completion at a later time
• Where can I get reports on Ocean usage
• Edit Reminder Rules
• What email notifications will patients receive regarding their eReferrals
• Sending Patient Reminders via SMS Text Message
• Enabling Appointment Cancellation from Patient Reminders
• Ocean Note Tasks

The Ocean server upgrade scheduled for the evening of August 7th, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• Ensure Website Forms maintain separate archiving logic from eReferrals (including patient self-referrals) and eConsults.

Fixed Bugs

• Ocean FHIR APIs will now return an error when an empty Communication string is sent to Ocean.
  • For existing referrals, the PDF Generator now supports an empty message.
• The Ocean Site number is now included in 'Save For Later' URL for draft eRequests.
• The generation of an eFax referral analytic will now log an error if missing the appropriate fields, rather than stopping the entire creation process.

Patient Engagement

Improvements

• Global Appointment Restriction: Patients can now be restricted from booking multiple appointments of different types with the same provider, within a defined time period.
• The existing appointment type restriction that prevented patients from booking the same appointment type within a certain number of days, has been split into two separate settings for greater flexibility and clarity:
  • Appointments of a specific type must be a certain number of days apart
  • Prevent patients from booking subsequent appointments until their initial appointment has passed

Fixed Bugs

• Corrected issues with the selection of the pre-booking form for Team-Based Group Schedules.
• Resolved an Online Appointment Booking error that would appear upon loading the pre-booking eForm a subsequent time, after backing out for a new patient.

Platform

Fixed Bugs

• The admin checkbox under the Admin -> Users page is now updated correctly when you navigate between pages at the same Ocean site.
• Files with the .txt format that are uploaded by patients to Ocean are now limited to 500,000 characters (which is approximately 100 pages in PDF format) so that they do not unduly delay the conversion into .PDF format.

Support Article Updates

• Set Up Booking Schedules
• Can I limit the frequency at which patients can book appointments
• Appointment Type Restrictions
• Restrict the types of appointments that can be booked into a certain time slot
• Can patients reply to Patient Messages and include file attachments in their response

The Ocean server upgrade scheduled for the evening of July 17th, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• Ocean generated PDFs now automatically update their titles and header fields based on the eRequest that was sent. Users will see specific, descriptive text that reflects the eRequest that was sent - like "eOrder".
• Active referrals will no longer be subject to archiving and will be available within Ocean indefinitely. Only referrals that are in a terminal state (Completed, Cancelled, Declined, or Externally Managed) will be archived using Ocean's archiving logic.
• Updated the Med Access Chrome Extension to ensure “MR” and “US” are two new text strings used in the referral description to flag and categorize MRI and Ultrasound referrals appropriately.
• Added a keyboard shortcut and some workarounds to the Med Access Chrome Extension to help ensure the Ocean attachment button displays consistently for use when sending eReferrals.

Fixed Bugs

• The 'Listing Under Review' flag will no longer be removed prematurely when an updated, but unvalidated listing, is unclaimed from an Ocean site.
• Fixed a regression from last sprint where the Directory Listing title was not passed correctly to the Regional Authority application approved notification email.

Patient Engagement

Improvements

• Users can now easily duplicate reminder rule configurations to streamline set up.
• New Cloud Connect setting that allows for combined Progress Notes in FHIR API Integrations.

Fixed Bugs

• Fixed a 500 error thrown by Twilio status callbacks that resulted in billing items for SMS failing to generate.

Platform

Improvements

• Corrected the width spacing for the eForm Browser tied to the Directory Listings page.

Support Article Updates

• Ocean MA Extension FAQ
• Patient Reminders Settings
• Can I duplicate a reminder rule
• How long are eConsults eReferrals stored after they are sent through Ocean
• What do the different folders mean in the eReferrals eConsults page
• How long are patient records with PHI kept in Ocean
• What do the different Action Menu Items mean
• What do I do if I see Warning from Ocean Notes and eRequests Require Download
• Completing the Referral
• Accepting Declining eConsults
• Send Your eConsult

The Ocean server upgrade scheduled for the evening of June 26th, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• Ocean users can now opt-in to the Autofill Template feature under their user account settings. This feature allows users to save common answers for any Ocean eRequest form so that they can be quickly and easily re-used.
• eReferral recipients using PSS will now automatically receive the final PDF imported into their PSS system when a referral is marked as complete—provided their Cloud Connect settings support automatic attachment imports. This enhancement brings PSS in line with the other EMRs that already support the seamless import of completed referral documents.

Fixed Bugs

• The ‘Route to Central Intake’ setting on Directory Listings now correctly pulls all Central Intake listings (previously the query was limiting the dropdown to only returning the first 100 listings).
• The autocomplete option in the Healthmap search bar will no longer automatically treat multiple searches as additive. To perform combination or multi-term searches, users should use the Advanced Filter.
• You can now properly set “Virtual Visit Video” as the default appointment medium in Directory Listings.
• For Regional Authority sites, the ‘eReferrals’ column in the Listings Export report now references the Health Service Offering settings to determine whether eReferrals is enabled for a listing.
• The prompt in the scheduling pane of the eReferral will now consider the ‘Patient Email Notification’ setting for the site before informing the user whether the patient will be notified of the booking by email.
• Added checks to ensure that only the current referral recipient can make updates using the eReferral HL7 FHIR v0.10.0 "notify-update-service-requests" message event and v0.11.1 "notify-data-correction message" event.
• Resolved bug preventing SMART launch when the patient's emergency contact information was partially complete.

Patient Engagement

Improvements

• The email demographics disclaimer no longer appears in the Kiosk flow.
• New "About My Clinic" feature in Health Messenger allows clinics to display custom information, including clinic logo and general clinic details, directly to patients.
• Improved design for the Appointment Reminders confirmation page for a better mobile experience.
• Updated the Health Messenger message card design to better indicate when a message has been deleted for users.

Fixed Bugs

• Error no longer shown when non-admin enters the Reminders page for view only access.
• An ONLINE_BOOKING_COMPLETED audit is now created even if the patient email errored out at the time of completing the online booking.
• Ocean eForms can once again upsert patients into the EMR even if their birthday is not present in the chart.

Platform

Improvements

• Sites with Patient Engagement licences covered by a Regional Authority will now be required to add a payment method before purchasing additional licences. This change reflects recent updates to coverage policies.

Fixed Bugs

• Resolved bug that caused the Cloud Connect FHIR module to appear that it needed to be (re-)setup after the configuration page has been saved.
• Resolved an issue where the ‘EnablementTab’ could trigger an error if the SiteTimeFormat value was not present.

Support Article Updates

• Autofill Templates
  • Introducing Autofill Templates
  • Enabling Autofill Templates for your Ocean User Account
  • Creating Autofill Templates
  • Using Autofill
  • Editing Autofill Templates
  • Sharing Autofill Templates
  • What happens to my Autofill template when the request form changes
  • Which eForm item types do not transfer from a populated request form into an Autofill template
  • What happens if I disable the "Autofill templates" setting in my Ocean user account settings
• Accessing the My Account Page in User Settings
• Can I include information about my clinic in the Ocean Health Messenger
• Review Your Default Templates Template Settings
• Organization
• Completing the Referral
• At a Regional Authority Ocean Site what data is included in the Exports available within the Approvals page
• Enabling Appointment Confirmation from Patient Reminders

The Ocean server upgrade scheduled for the evening of June 5th, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• ‘archiveDate’ added to the core referral analytics to capture when the referral is archived and no longer accessible within the Ocean site.
• ‘Kinesiology’ added as a Health Service Category.
• Added a new flag to Directory Listings in the Ocean Healthmap to indicate which Regional Authority Program they are approved under, if applicable.
• Directory Listings under Regional Authority programs that support ‘User Site Validation’ can now include Protected Information on their listing. This information is only viewable in the Ocean Healthmap by users that belong to sites validated by that same Regional Authority.

Fixed Bugs

• When the HSC, HSO, or referral description is coded into a referral form, these values will only automatically update if the referring clinician edits information on the form that impacts those values (rather than updating when any edit is made to the form).
• When a new referral is launched from the ‘Patients’ page for non-integrated Ocean sites, only patient demographics will be carried over – other fields such as priority and protocol will no longer be pre-populated.
• eRequests can once again be sent to non-validated listings in non-production environments.
• Text strings included on Health Service Offerings are now included in the ElasticSearch query, to more reliably return the Directory Listing in the Ocean Healthmap search results.
• Fixed a regression where the Ocean eReferral PSS form was missing eReferral information when multiple referrals were sent for the same patient the same day.

Patient Engagement

Improvements

• Initial development work completed for a new configuration to auto-accept and import new patients from Online Bookings.
• Providers can now set a reply window to control how long patients have to respond to secure messages.
• Health Messenger now shows patients how long they have to respond to a message if a reply window is set by the sender.

Fixed Bugs

• Improvements to the Health Messenger footer to ensure a seamless experience for mobile users.
• Ensure the ‘Viewed’ EMR note for secure messages reflects the site’s correct time zone.

Platform

Improvements

• Unassigned Patient Engagement Licences will no longer be counted under Regional Authority (RA) coverage. Additionally, specific schedules can now be excluded from coverage upon request by the RA.

Fixed Bugs

• Resolved a CSRF token issue causing some initial Med Access contextual launches to fail.
• Implemented additional checks on inbound API message events to ensure that changes to the referral are only made by the current RMS Target for the referral and cannot be made via API by an upstream system.

Support Article Updates

• What Health Service Categories are available for eConsults and/or eReferrals
• Update Your Directory Listing Settings
• At a Regional Authority Ocean Site, what data is included in the Exports available within the Approvals page
• What is a Regional Authority
• Site Features
• Configuration Assistance Available for Automatic Patient Importing
• Accepting New Patients for Online Booking
• Can I limit the amount of time a patient has to respond to a Secure Message?
• As a Regional Authority Admin, how do I perform User Site Validation for an Ocean Site?
• As a Regional Authority Admin, how can I enable 'User Site Validation' for the Regional Authority Ocean Site?
• Patient Messages Settings
• Basic Patient Messages Workflow
• Can patients reply to Patient Messages and include file attachments in their response?
• Customize Your Templates (Optional)
• Following Up on Overdue Patient Messages and Questionnaires
• Patient Group Messages with Ocean
• Accuro: Configuring Cloud Connect Document Folders for the Ocean Health Messenger
• Directory Listings
• Accessing eReferral Analytics
• Supporting Analytics in eConsults and/or eReferral eForms

The Ocean server upgrade scheduled for the evening of May 15th, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• Minor updates to the new Directory Listings admin page including:
  • Billing number is no longer mandatory.
  • Offering reference is correctly displayed at the bottom of each Health Service Offering page.
  • Support link updated for Directory Listings requiring validation.
  • Central Intake listings will no longer see the “Route to Central Intake” setting on their listing.
• The formatting of the DOB column on the eReferrals & eConsults page in the portal has been updated to YYYY-MMM-DD (e.g. 2003-JAN-02), where the month is represented by a three-letter uppercase abbreviation, to improve clarity of patients' dates of birth.
• Modified the 'eReferral'-specific copy on warnings in the Ocean Healthmap to be more generic ('eRequest' and/or 'request').
• Added an eSubmission advanced search filter to the Healthmap.
• Added the JHN code systems for Nova Scotia and Nunavut to the Ocean eReferral FHIR server.

Fixed Bugs

• Modified the processing logic for calculating the referral archiving date so that it can only be extended into the future.
• Fixed bug causing the eReferral filter in the Healthmap to include non-eReferral listing results.
• Fixed a bug causing the referral URL generated after sending a referral to not launch the referral.
• Included the correct JHN's type system value for FHIR PE messages.
• Enabled Ocean’s SMART Launch to accept the correct JHN type system (v2-0203).
• When sending eRequests, users will now only see and be able to select from active listings within the "Copy of referral and status updates to:" dropdown on the request form. Conversely, for users in test mode, they will be able to see and select test or demo listings within this field.
• Deprecated Health Service Categories (HSC) will no longer appear as options in the HSC dropdown selection of the Directory Listings page.
• Improved validation of the patient email field on eRequests to prevent the referral from being sent if more than one email is included.
• Corrected the SNOMED code values associated with the Geriatric Behaviour and Geriatric Mental Heath Health Services HSCs.

Patient Engagement

Improvements

• Improvements to the Health Messenger patient reply feature by linking patient replies directly to the relevant provider message for a more user-friendly experience.
  • Updated the design of button components and reply bars for better usability.
  • Redesigned provider message and patient reply cards, adding a dedicated reply bar to each message, making it easier for patients to respond to the right message directly.
  • Updated the print preview styling for combined message cards.
  • Backend changes to ensure the correct provider is notified when a patient replies to their message, and to ensure EMR stamping reflects the correct thread.
  • General design cleanup of the Health Messenger’s Messages tab.

Fixed Bugs

• Fixed an issue in the Template Manager, where duplicated templates were not pulling the correct name.
• Health Messenger will now ensure the user is required to re-authenticate after 30 minutes after both a session time out and end session.
• Fixed a bug causing the appointment duration to be incorrect in some Team Based Booking scenarios.

Platform

Fixed Bugs

• Replaced a broken link on the PatientPrivacy.html page.

Support Article Updates

• Directory Listings
• Update Your Directory Listing Settings
• Ocean Note Tasks
• Create a Directory Listing for Your Clinic
• How does Ocean integrate with Health Report Manager (HRM)?
• Accuro: Automatic eReferral Document Assignment
• What is a Central Intake?
• Select an eReferral Recipient
• Select Your eConsult Recipient
• How long are eConsults/eReferrals stored after they are sent through Ocean?
• When does Ocean send Patient Message email notifications and where do they get sent to?
• Can patients include attachments when replying to a Patient Message?
• Introducing Patient Messages

The Ocean server upgrade scheduled for the evening of April 24th, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• To setup a Directory Listing to accept eConsults, the Listing Status must now be enabled alongside the individual Health Service Offering(s). The behaviour of these eConsult-only listings will now align with eReferral listings; correct billing, clear test mode prompts and validation warnings, and accurate status indicators in the Ocean Healthmap.
• The ‘Wait Times’ configuration on Health Service Offerings will only be shown on Directory Listings being set up to accept eRequests.
• For Directory Listings that will be accepting eRequests, a new setting is available to hide the Directory Listing’s address on the Ocean Healthmap and instead display a catchment area.

Fixed Bugs

• Delete option now only appears on Inbound Referrals if they have not been forwarded.
• The home phone number value, from the EMR source patient, will no longer be duplicated in the FHIR payload.

Patient Engagement

Improvements

• Replaced the two-language toggle in Health Messenger with a flexible language dropdown that supports preferred browser language for supported locales.
• Added a language dropdown to eForms to align translation logic across the Health Messenger interface.
• Updated Health Messenger language bundles with new content to support recent features, including a full Spanish translation of the Health Messenger interface.
• Users can now securely end their Health Messenger session at any time from the action menu.
• Improved styling and copy on the Health Messenger intro page for a clearer, more user-friendly experience.

Fixed Bugs

• Patient-friendly names for Alternate Configurations now display correctly in the confirmation email.
• Resolved an issue where patients could skip health card version code validation during non-swipe check-in.

Support Article Updates

• Can I hide my Directory Listing's address on the Ocean Healthmap?
• Update Your Directory Listing Settings
• Directory Listings
• Managing Calculated and Self-Reported Wait Times
• Introducing Patient Messages
• How can patients choose their preferred language in the Ocean Health Messenger?
• Can patients end their session in the Health Messenger?
• Do Ocean eForms support French? Other languages?
• What languages does Ocean support?

The Ocean server upgrade scheduled for the evening of April 3, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• A new, modern Directory Listings user interface (UI) for Admin users to add, manage, and configure their Ocean site's Directory Listing(s).
  
  • New show/hide logic for various settings on the page based on the 'Listing Purpose'.
  • Updated searchable dropdown components.
  • Two new Listing Types to support 'eSubmission' and 'Lab eOrder' workflows (must be configured by OceanMD admin).
  • New concept of an "eRequest Term" to enable recipients to update the copy of the “Send” button, email notifications and other aspects of the send flow.
  • Individual versus group information can now be clearly indicated on listings.
  • Health Service Offering settings can now be easily configured in their own tab, with simplified ‘Yes/No’ options for accepting the various eRequest types.
  • New status display in the top right of the listing configuration page to indicate if the listing is live and accepting eRequests or in 'Test Mode'.
  • 'Tags' and 'Online booking URL' settings removed from the listing settings.

Fixed Bugs

• Resolved an image sizing issue that caused marks on a Markable Diagram to appear distorted when a referral was created.
• Applied the correct FHIR Identifier code set system value for physicians and nurses in British Columbia.
• Fixed a bug where a saved filter list using "all" filter criteria were not automatically updating when a new clinician was added to the site.
• A faulty clinic admin email will no longer stop Webhook failure processing for integrations – we'll still log the referral event and update the integration status.

Patient Engagement

Improvements

• Patients can now clear all messages in their Health Messenger thread easily from the action menu.
• A Spanish language bundle has been added to the Health Messenger.

Fixed Bugs

• Online Booking links are no longer blocked when Safari’s Advanced Tracking/Finger Printing is enabled.
• Improved error handling when an appointment fails to refresh during a confirmation check.
• Resolved bug causing the HN Eligibility field to be updated with values from risk factor EMR fields in PSS.
• Improvements made to reduce the likelihood of DWR CSRF errors on the Health Messenger verification page.

Platform

Improvements

• Updated the HST rate for Nova Scotia as of April 1, 2025 to 14%.

Support Article Updates

Please expand the tab below to view the full list of updated articles.

The Ocean server upgrade scheduled for the evening of March 13, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Fixed Bugs

• The ‘Bulk Update Wait Time’ feature, for adding an anticipated wait time to referrals, will now reliably work when the ‘Priority’ field is used to identify referrals to be updated.

Patient Engagement

Improvements

• Added new validation to Cloud Connect to verify up-to-date appointment information and enhance the reminders confirmation flow.
• Introduced a patient-facing webpage in the confirmation flow for appointments that have already been confirmed.
• Introduced a patient-facing webpage in the confirmation flow for appointments that are not found.
• Updated the SMS Confirmation Page in the confirmation flow to indicate invalid and already confirmed appointments.

Fixed Bugs

• Add additional retries to Walk-In appointment creation when there are delays due to Cloud Connect Cloud congestion.
• Fixed an issue where some appointments were missing from the Ocean Portal Day Sheet for high-volume clinics.
• Health Messenger now properly displays the reply confirmation message on mobile.
• Health Messenger no longer breaks after deleting a message with multiple attachments.
• Online Booking Links can now be edited even if they contain a deleted schedule configuration.

Platform

Improvements

• Patient Engagement licence fees will be increased as of April 1, 2025.

Support Article Updates

• How do I update the Anticipated Time to Appointment for multiple referrals at once?
• What happens if a patient tries to confirm an appointment that has been moved, cancelled, or deleted in the EMR schedule after the reminder was sent?
• What happens if a patient tries to confirm an appointment more than once?

The Ocean server upgrade scheduled for the evening of February 20th, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Fixed Bugs

• Regional Authority site invoices will now include tax even if the covered site has an EMR vendor contract.
• When a listing is added to the ‘copy-to’ field of a referral, but there is no clinician information associated with that directory listing, Ocean will no longer return a Practitioner Resource as part of the resources in the FHIR bundles ‘copy-to’ extension.
• Addressed encryption issue related to API-based forwarding of referrals.
• Re-instated changes made in previous sprint to update the referral description on forward if the Health Service Category changed. This was in order to accomodate Central Intake workflows where the description needs to be maintained regardless of service updates to the referral.

Patient Engagement

Improvements

• Added new columns to the ‘Secure Message Sent’ audit report to capture if the ‘allow patient to reply’, ‘allow patient to send attachment’, or ‘notify when patient viewed’ features were enabled for each message.

Fixed Bugs

• Appointments that had their times modified will now accurately reflect the updated date and time in the patient reminder confirmation flow when a new reminder is sent.
• The status of delivered messages is now recorded correctly for SMS logs and no longer appears as ‘queued’.
• Re-instated change made in last sprint to update links in provider email notifications, due to unforeseen impact to EMR portal links. This will be addressed in a future sprint separating the behaviour of the email links from the EMR portal links.

Support Article Updates

• Where can I get reports on Ocean usage? ('Secure Message Sent' Data Dictionary)

The Ocean server upgrade scheduled for the evening of January 30th, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• The Professional ID of the referring provider will no longer be a required field on Inbound referrals (referrals transcribed into Ocean from phone or fax by the recipient site).

Fixed Bugs

• When a referral is forwarded the health service description is now updated alongside the current health service, when appropriate.
• Launching into the HealthMap directly into Test Mode will no longer intermittently present the .hide() error.
• Bulk referral send actions no longer drop HTTP protocol from OAuth token requests.

Patient Engagement

Improvements

• New Cloud Connect setting for Accuro users to configure if their Online Booking notes download as Encounter Notes or as Documents within a folder.

Fixed Bugs

• Corrected an Accuro Online Booking issue where the incorrect time was booked in the EMR due to Daylight Savings Time change.
• Embedded links in email notifications will now take providers to the intended hyperlink destination rather than their default home page.

Platform

Fixed Bugs

• Fixed the invitation flow for users invited to sites where two-factor authentication (2FA) is mandatory.

Support Article Updates

• Setting Up Ocean Cloud Connect
• Customize your Cloud Connect Configuration
• How do Online Booking Form notes appear in my EMR?
• Which User Roles require a Professional ID prior to sending an eReferral/eConsult?

The Ocean server upgrade scheduled for the evening of January 9th, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

• Early Access Program Users - Markable Diagram images can now be included in the Referral View and Referral Record PDF.
• Externally Managed referrals that are electronically forwarded will now be removed from Externally Managed and placed into the appropriate status folder. There will also be a new option in the Action Menu to remove/add a referral to Externally Managed.
• Added 'copy-to' providers to the FHIR bundle.
• Added a new extension within the FHIR bundle to indicate whether items in the Questionnaire Response (form) are hidden, including retracted responses.

Patient Engagement

Fixed Bugs

• Additional validation to ensure Website Forms with partial Health Numbers do not import into the wrong patient chart in Oscar Pro.

Support Article Updates

• What do the different Action Menu Items mean?
• What are 'Externally Managed' eReferrals?
• Information for Team-Based Booking Early Adopters

The Ocean server upgrade scheduled for the evening of November 28th, 2024 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements:

• Central Intake users no longer have the ability to update unclaimed directory listings without approval. This privilege is limited to users with Trusted User status under a Regional Authority only.
• Listings that enable an API integration on a listing that already has active referrals can use a new bulk action feature in the Admin > Integrations page to have these active referrals sent via the integration. 

Fixed Bugs:

• Fixed an issue causing the Healthmap to display an error when in test mode.

Patient Engagement

Improvements:

• A French/English language toggle has been added to the patient-facing Online Booking user interface.

• The Health Messenger has a new menu to unlock patient actions, such as the ability to print and clear all messages.

• A menu has been added to individual message cards to enable patients to copy and delete individual messages.

Platform

Improvements:

• Added the ability to setup and configure external clinical decision support integrations (HL7 CDS Hooks) in the Admin > Integrations page.
• Ocean will now display to the user 'Critical', 'Warning', and/or 'Informational' cards with content from the external CDS service as part of the Send eReferral flow.
• Added new copy to Section 7 of the Ocean end user licence agreement (EULA).

Support Article Updates

• Can patients print, copy, and clear messages that have been sent to them?
• Can active referrals be resent to an eReferral API endpoint?
• Understanding Trusted Users: Making Directory Listing Management Efficient for Regional & Provincial Roll-outs
• Enabling Ocean Integrations

The Ocean server upgrade scheduled for the evening of November 7th, 2024 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements:

• Alphanumeric characters can now be added to provider billing number fields. 
• Referrals can now be forwarded using the HL7 FHIR eReferral APIs (both v0.11.1 and v0.10.0).

Fixed Bugs:

• Fixed an issue where an extra progress note was added in Med Access when sending/receiving referrals.

Patient Engagement

Improvements:

• Improvements to Health Messenger's appointment confirmation modal.

• The default keyboard for all Health Messenger numeric inputs will now be the numeric keyboard. 
• The Health Messenger will now always auto-scroll to the newest message.
• Increased the font size of dates appearing in the Health Messenger.
• Added controls so that Online Booking does not send the EMR concurrent requests for the same schedulables.

Fixed Bugs:

• Resolved issue preventing the Online Booking  'max of X appts per Y day' configuration from engaging for FHIR-based integrations.

• Addressed issue impacting Health Messenger accessibility by making it possible to navigate pop-ups using keyboard buttons.

Platform

Improvements:

• Ocean's HRM integration now uses Ontario Health's One Access Gateway (OAG) protocol for authentication
• There is a new ‘Menu Type’ setting in the eForm editor to configure how menu-type items are displayed to the user (ex. Buttons, Dropdown)
• Changed the copy of the new 'Register a new integration' option from "Data" to “External Data Source"

Fixed Bugs:

• Resolved bug that was causing an error when a user previewed a shared eForm.

Support Article Updates

• eForm Item Types
• Guide to the eForm Editor - Add Item
• Introducing Patient Reminders
• Enabling Appointment Confirmation from Patient Reminders

The Ocean server upgrade scheduled for the evening of October 17th, 2024 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements:

• Migrated Ocean’s Health Report Manager functionality (only available to a pilot sites) to the Ontario Health One Access Gateway.

Fixed Bugs:

• Fixed a bug in eReferrals & eConsult page where the “Referring clinician with name containing” search option did not show results for Received referrals.
• Fixed bug affecting the eReferrals & eConsult 'Appt Date - Start' and 'Appt Date - End' filters.

Patient Engagement

Improvements:

• OSCAR Pro users will now have default access to the Oscar Pro Attachment Manager.

  • OSCAR-based EMRs (e.g., Avaros) that integrate using the OSCAR Pro Cloud Connect module will now have to enable the ‘Enable Non-OSCAR Pro Compatibility’ feature within Cloud Connect to maintain current integration capabilities.

• The 'Same-Day Appointment' feature now supports alternate configurations.

• Added a button to the Health Messenger's 'Appointment Confirmation Redirect' to nudge patients to check their Messages and Forms.

Fixed Bugs:

• Resolved bug that prevented EMR schedules from being sent to Online Booking when all the suggestion slots have been removed from the EMR. 

• Fixed bug appearing in the Health Messenger 'Appointment Confirmation' page that was impacted by internationalization of the platform.

• Fixed bug that caused extra characters to appear in the Online Booking Schedulable Summary page. 

• Fixed an issue that caused Reminders to ignore provider restrictions due to timing interactions.

• Fixed bug causing an additional "yes" text to be added to e-form encounter note with French locale.

Platform

Improvements:

• Limited access release of new multi-lingual internationalization capabilities across the Ocean platform.
• Integration names can now include up to 255 characters.
• Added a new Admin > Integrations page option to specify "Data Integrations".
• Added support for a new authentication requirement in the Accuro integration.

Support Article Updates

• Customize your Cloud Connect Configuration
• Setting Up Ocean Cloud Connect
• Creating a PDF Attachment to Add to a Secure Message
• Sending an eReferral/eConsult with Attachments from OSCAR Pro

The Ocean Server upgrade scheduled for September 26th, 2024 at 9:30 PM EST contains the following improvements and fixes.

Provider Network

Improvements:

• Referral reminder rules will now by default have the option to include an iCal disabled. 
• Regional Authorities can now receive a new report detailing the import results and error details of a bulk upload of directory listings.

Patient Engagement

Improvements:

• After several months of testing with our end users, we’re excited to announce the release of Ocean Health Messenger! Health Messenger is a significant upgrade to our patient messaging experience that focuses on intuitive design and mobile accessibility.  The following articles provides more details:  https://www.oceanmd.com/news/introducing-ocean-health-messenger/
• Patient reminder rules will now by default have the option to include an iCal disabled. 

Support Article Updates

• How are iCal files used with Patient Reminders?
• Set Up Automated Referral Appointment Reminders
• Setting Up Ocean Cloud Connect
• Customize your Cloud Connect Configuration
• New! Accuro: Configuring Cloud Connect Document Folders for the Ocean Health Messenger
• New! Introducing Patient Messages
• New! Can patients include attachments when replying to a Patient Message?
• Review Your Default Templates & Template Settings
• Customize Your Templates (Optional)
• Basic Patient Messages Workflow
• Patient Messages Settings
• What if a patient shares health information in Ocean that requires urgent follow up?
• Are there limits to the number of files that can be attached to a Patient Message?
• Introducing Patient Reminders
• Enabling Appointment Confirmation from Patient Reminders
• Information for Health Messenger Early Adopters

The Ocean Server upgrade scheduled for September 5th, 2024 at 9:30 PM EST contains the following improvements and fixes.

Provider Network

Improvements:

• For Early Access Program Users: Enhancement to the importing of attachments from Ocean into Telus PSS. The Referral Form Summary with eReferral URL will now be included in the progress note for Senders and Receivers.

Fixed Bugs:

• Updated the eConsult email copy to use “eConsult” terminology consistently rather than “eReferral”.
• Fixed a bug so that eConsults in Central Intake sites appear in the ‘Accepted as eConsult’ and ‘eConsult in Progress’ status folders as applicable.

Platform

Improvements:

• Updated the 'check for payment' method to include messaging credits to permit the addition of new licences and patient messaging usage.

Fixed Bugs:

• Enable Site Admins to remove the Shared Encryption Key (SEK) when it is flagged by Ocean as being malformed.
• Fixed a date transformation bug that was causing birthdate parsing issues.
• Fixed bug preventing Support Site users from transferring credits to subsites of their supported sites.
• Fixed bug that was automatically changing the EMR type of ‘OSCAR Pro’ sites to ‘OSCAR’ sites.

Support Article Updates

• Track Your Ocean eConsults
• Accepting & Declining eConsults