Set Up Receiver Email Notifications

Note for Ontario Users: Ocean eConsults are currently unavailable in the province except for a limited pilot program.

Configure which email addresses receive email notifications for new or updated eConsults and/or eReferrals.

This article describes locations where you can configure your email addresses for eConsult and/or eReferral notifications when receiving eConsults and/or eReferrals. To learn more about the rules/logic that Ocean uses to determine which email address to send the eConsult and/or eReferral notifications to, please refer to "Where do eReferral notification emails get sent to?".

  • Site-Wide Emails: Referrals Configuration

    • The Default Incoming Referral Notification Emails can be configured in the "Referrals Configuration" page within the Referrals Settings in the Ocean Portal. These will be the default email addresses Ocean uses to send notifications regarding new consults and/or referrals received by the site, or notifications for updates made on consults and/or referrals received by the site.
    • You can access this section by signing in to the Ocean Portal, navigating the Menu to the eReferrals page, selecting "Settings" in the top right hand corner, ensure your site is set as Receiving Referrals and then choose the "Configure Referrals" button.
    • From there, you can list which email address(es) will receive the incoming consult and/or referral notifications.
    • Ensure that you save your changes before leaving this page.
  • Listing Specific Emails: Directory Listings

    • An email address can be configured in the "Directory Listings" section within the Admin Settings page in the Ocean Portal. The Referral Notification Email can be set under the Advanced section of the listing. Any notifications regarding  consults and/or referrals sent to this specific listing, will be directed to this email, overriding the notification email set at the Site-Wide level.
    • You can choose to use the Site Default here, by clicking the "Use Site Default" button to the right of the field. In this case, if the site consult and/or referral notification email is updated at a later date, the listing email will automatically update to match.
    • Again, ensure that you save your changes before leaving this page.
  • Offering Specific Emails: Directory Listings

    • An email address can be configured within the Offerings tagged on the listing, in the "Directory Listings" section within the Admin Settings page in the Ocean Portal. The Notification Email can be set under the Offers in the Service Details section of the listing. Any notifications regarding consults and/or referrals sent to this specific listing, for this specific health service offering, will be directed to this email, overriding the notification email set at both the Listing level and the Site-Wide level.
    • You can use either the Site Default or Listing Default here, by clicking the "Use Site Default" or "Use Listing Default" buttons below the field. Then, if either the site or listing email is updated at a later date, the offering email with automatically update to match.
    • Again, ensure that you save your changes before leaving this page.
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