Configure which email addresses receive email notifications for new or updated eConsults and/or eReferrals.
This article describes locations where you can configure your email addresses for eConsult and/or eReferral notifications when receiving eConsults and/or eReferrals. To learn more about the rules/logic that Ocean uses to determine which email address to send the eConsult and/or eReferral notifications to, please refer to "Where do eReferral notification emails get sent to?".
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Site-Wide Emails: Referrals Configuration
- The Default Incoming Referral Notification Emails can be configured in the "Referrals Configuration" page within the Referrals Settings in the Ocean Portal. These will be the default email addresses Ocean uses to send notifications regarding new consults and/or referrals received by the site, or notifications for updates made on consults and/or referrals received by the site.
- You can access this section by signing in to the Ocean Portal, navigating the Menu to the eReferrals page, selecting "Settings" in the top right hand corner, ensure your site is set as Receiving Referrals and then choose the "Configure Referrals" button.
- From there, you can list which email address(es) will receive the incoming consult and/or referral notifications.
- Ensure that you save your changes before leaving this page.
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Listing Specific Emails: Directory Listings
- A listing-specific email address can be configured for each Directory Listing in your Ocean Site via the Admin Settings page in the Ocean Portal.
- The 'eRequest notification email' can be set under the Listing Information tab. Any notifications regarding consults and/or referrals sent to this specific listing, will be directed to this email, overriding the notification email set at the Site-Wide level.
- You can choose to use the Site Default here, by clicking the "Switch to site default" button to the right of the field. In this case, if the site-wide email is updated at a later date, the listing email here will automatically update to match.
- Again, ensure that you save your changes before leaving this page.
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Offering Specific Emails: Directory Listings
- An email address can be configured for each Health Service Offering in your Directory Listing(s) via the Admin Settings page in the Ocean Portal. The 'Offering notification email' can be set under the Health Service Offerings in the listing settings. Any notifications regarding consults and/or referrals sent to this specific listing, for this specific health service offering, will be directed to this email, overriding the notification email set at both the Listing level and the Site-Wide level.
- You can use either the Listing Default here, by clicking the "Use listing default" button above the field. Then, if listing-level email is updated at a later date, the offering email here will automatically update to match.
- Again, ensure that you save your changes before leaving this page.