You can optionally choose to set up canned messages that can be sent to the patient in advance of their appointment and/or that can be sent to the referrer/sender.
This is an an optional part of setting up eConsults and/or eReferrals.
- Log in to the Ocean Portal.
- Navigate to the Admin Settings page and click Canned Responses.
- From the Canned Responses screen, select the "New Canned Response" button under the "Canned Responses for Booking Comments" section
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Give your response a title and add your desired text into the text field.
Note: An example of a canned booking comment could be the appropriate clothing a patient should bring to an appointment.
- Click the "Save" button to save your canned comments.
- Next time you are processing a consult or referral, you can select one of your canned responses using the speech bubble icon in the "Scheduling" section of the referral.
- Note: Canned booking comments are only selectable in the 'Scheduling' area of the referral.
How does it appear to the patient?
- Log in to the Ocean Portal.
- Navigate to the Admin Settings page and click Canned Responses.
- From the Canned Responses screen, select the "New Canned Response" button under the "Canned Responses for Messages" section
- Click the "Save" button to save your canned comments.
- Now, next time you are processing an eConsult or eReferral, you can select one of your canned responses using the dialogue bubble in the "Messaging" section of the consult or referral.
- Note: Canned responses to referrers/senders are selected from the speech bubble icon in the "Messaging" section, NOT the "Notes" or "Scheduling" section.