eConsults & eReferrals
The Ocean Provider Network was designed to streamline the referral and consult process for healthcare providers without disrupting existing workflows. Clinicians can find a specialist, send a consult or referral, maintain a record in the EMR, and even track the status of a referral at any time, all from a single platform.
Note for Ontario Users: In Ontario, Ocean eConsults are currently in a limited release. For more information on eConsult in Ontario as part of the Ontario eServices Program, please review the Overview of eConsults in Ontario article .
Set Up Your Site to Send eConsults and/or eReferrals
- Set Up Senders with Ocean Accounts
- Update Your eConsult and eReferral Sender Configuration
- Set Up Sender Email Notifications
- Set a Delegate User for Your Ocean Account*
- Link User EMR Accounts to Ocean User Accounts
- Add & Manage Favourites on the Ocean Healthmap*
Set Up Your Site to Receive eConsults and/or eReferrals
- Set Up Receivers with Ocean Accounts
- Find or Add Your Clinic to the Ocean Provider Network
- Claim Your Directory Listing to Your Ocean Site
- Update Your Directory Listing Settings
- Update Your eConsult and eReferral Receiver Configuration
- Set Up Receiver Email Notifications
Guide to Sending eReferrals
Guide to Receiving eReferrals
Ocean eConsults in Ontario
Guide to Sending eConsults
Guide to Receiving eConsults
Guide to Sending eReferrals: FHIR Integrations
Guide to Receiving eReferrals: FHIR Integrations
- Understanding the eReferrals & eConsults View
- Review Incoming eReferrals
- Accepting & Declining eReferrals
- Messaging within an eReferral
- Scheduling the Referral Appointment
- Completing the Referral
Advanced eReferral Features in PS Suite
- PS Suite: Configuring an Ocean Provider Network Directory Listing Custom Form Shortcut
- PS Suite: Advanced Features for Sending Appointment Notifications
- PS Suite: Ocean eReferral Custom Form Settings
- Using the PS Suite Messaging Module to Follow Up with eReferrals
- PS Suite: Tracking Pending Tests/Consults with Ocean eReferrals
- PS Suite: Attaching a Clinical Note from PS Suite to an eReferral
Advanced eReferral Features in Med Access
Advanced eReferral Features in Accuro
- Accuro: EMR Notifications for Sent eRequests
- Accuro: EMR Notifications for Received eRequests
- Accuro Automatic eReferral Document Assignment
- Sending eReferral Appointment Notifications from Accuro
- Attaching a Clinical Note or Document from Accuro to an Ocean eConsult and/or eReferral
- Save Sent or Received eReferrals/eConsults as a Document Instead of an Encounter Note
Advanced eReferral Features in OSCAR Pro (Well EMR)
Provider Network FAQ
- How are Directory Listings inactivated?
- Which User Roles require a Billing Number prior to sending an eReferral/eConsult?
- What are 'Externally Managed' eReferrals?
- When should an Ocean Site enable the 'Automatically Close Referrals' setting?
- How long are eConsults/eReferrals stored when they have been 'Saved for Later'?
- What do the different Health Service Offering settings mean?
eReferral Functionality FAQ
- Understanding the Changes to Ocean eReferrals for Diagnostic Imaging in Nova Scotia
- Can eReferrals be edited after they have been sent?
- How do I use the "Await Reply" functionality?
- How do I Resubmit or Redirect a cancelled/declined eReferral/eConsult?
- Can I download a complete copy of the referral record?
- How do I change the Health Service and Description for eReferrals that I receive?
eReferral Workflow FAQ
- Do I Receive Updates About Patient Demographic Changes If I’ve Declined a Referral?
- Can folder counts in the eReferrals & eConsults dashboard be disabled?
- What does the "Couldn’t include markable diagram" error message mean?
- Can a Markable Diagram be adjusted after the eRequest has been sent?
- How do Markable Diagrams appear in my EMR?
- Can I modify the eForm used during the eReferral/eConsult reviewal process?
Analytics FAQ
Wait Times FAQ
- How do I update the Anticipated Time to Appointment for multiple referrals at once?
- How can I improve the accuracy of my calculated wait times?
- Managing Calculated and Self-Reported Wait Times
- How are eReferral Resubmissions taken into account in analytic data and wait time calculations?
- How are wait times calculated in Ocean?
- How do I add dates affecting readiness to consult/treat to an eReferral?
eReferral Videos
eConsults FAQ
Program Resources
- eFax Configuration Features (Ontario Only)
- Set Up an eFax Directory Listing (Ontario Only)
- Sending an eFax Request (Ontario Only)
- View & Track Your Sent eFax eRequest (Ontario Only)
- As a Regional Authority Admin, how do I perform 'User Site Validation' for an Ocean Site?
- As a Regional Authority Admin, how can I enable 'User Site Validation' for the Regional Authority Ocean Site?