What does the "Couldn’t include markable diagram" error message mean?

Limited Access

Markable diagrams are currently available for eReferral form types only and must be enabled by an OceanMD employee.

What is the problem?

Certain referral forms on the Ocean Provider Network may be configured to generate and include a markable diagram image as an attachment within the eRequest upon sending. This configuration is most common in diagnostic imaging pathways.

If you attempt to send an eRequest but are met with an error message stating "Couldn’t include markable diagram. Save your progress and try using a different browser to submit this eRequest", this means that Ocean was unable to generate the diagram image to include in the eRequest.

Since the diagram image is an important piece of information for the recipient of the eRequest, you are prevented from submitting the request without it.

What should I do?

To prevent the loss of your progress in filling out the referral form, we recommend using the 'Save for Later' functionality to save your referral form responses and then re-attempt the submission using a different web browser.

If the issue persists in a different web browser, please contact the OceanMD Support Team for assistance.

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