Creating Inbound Requests

Note for Ontario Users: In Ontario, Ocean eConsults are currently in a limited release. For more information on eConsult in Ontario as part of the Ontario eServices Program, please review the Overview of eConsults in Ontario article.

If your Ocean site receives referrals by phone or fax, you can convert these into Ocean eReferrals by creating a New Inbound Referral.

If your Ocean site receives referrals by phone or fax, you can convert these into Ocean eReferrals by creating a New Inbound Referral by following the steps outlined below.

  • Log in to the Ocean Portal and navigate to the eReferrals & eConsults area.
  • Expand the "Actions" menu at the bottom left and select "New Inbound Referral".
  • Select the source for the new referral.
  • If there are multiple listings tied to your site, you will be prompted to select which listing the referral was directed to.
  • Complete the patient information and all relevant fields on the referral form, including the date the referral was sent if it differs from the current date.
  • Enter the referrer's information or click "Import..." to auto-populate the information from the referrer's directory listing.
  • To import the referrer, type their name into the text box and choose their listing from the list of results.

    Note: If any information requires updating, update these fields in the "Referrer's Information" pane of the eReferral and it will be saved for next time.

  • When all of the information for the referral has been entered, click the "eRefer" button in the bottom right corner of the window.
  • The eReferral will now appear in the "New" inbox in the eReferrals & eConsults area of your Ocean Portal. These inbound eReferrals can be managed in the same way as any other Ocean eReferral, with the exception that NO referral notifications will be sent to the referrer through Ocean.
Have more questions? Submit a request