Note for Ontario Users: In Ontario, Ocean eConsults are currently in a limited release. For more information on eConsult in Ontario as part of the Ontario eServices Program, please review the Overview of eConsults in Ontario article.
Learn how to take action after a eConsult has been accepted or declined.
This article describes the actions you can take once a recipient has responded to your eConsult.
Accepted eConsult
- If your eConsult has been accepted by the recipient, the eConsult will be automatically moved to the 'Accepted as eConsult' status folder in the Ocean Portal.
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- When the recipient provides consultation advice, the eConsult will be moved to the 'eConsult in Progress' status folder.
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Declined eConsult
- If your eConsult is declined by the recipient, the eConsult will be automatically moved to the 'Needs Review' and 'Declined' status folders in the Ocean Portal.
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- By clicking on the eConsult, you can view the reason for the declination and take action accordingly.
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View Consultation Advice
By clicking on the eConsult, you can view the advice provided by the recipient under the 'Messaging' area. After reviewing the advice provided, there are a few different actions you can take:
Follow Up with Additional Information
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If you would like to provide additional information to the recipient, or you would like to ask additional questions, you can continue your exchange using the 'Messaging' area of the eConsult.
You can a send a message to the recipient by typing in the text box and clicking 'Send'.
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- When a message is sent, the recipient will be notified. You can continue communicating with the recipient until you are satisfied with the consultation advice provided.
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- Your eConsult will remain in the 'eConsult in Progress' status folder.
Proceed with eReferral
- After the recipient of the eConsult has provided their consultation advice, and you believe that the provider should proceed with a referral for the patient, select 'Proceed with eReferral'.
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- You will be asked to provide a reason for the request.
- Your eConsult will be automatically moved to the 'Awaiting Response' status folder.
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Change to eReferral
- You can select 'Change to eReferral' to change your eConsult to an eReferral.
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- This can be done at any point during the lifecycle of an eConsult, whereas 'Proceed with eReferral' can only be selected after the recipient has provided consultation advice.
- Your eConsult will be automatically moved to the 'Awaiting Response' status folder.
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Reviewed & Close
- You may also choose to simply acknowledge that the consultation advice has been reviewed without taking any further action.
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- To do so, select 'Reviewed & Close'.
- Your eConsult will be removed from the 'Needs Review' status folder, but it will remain in the 'eConsult in Progress' status folder until you take further action.
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Completed
- If you are satisfied with the consultation advice provided, and you are ready to end your exchange with the recipient, select 'Completed'.
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Your eConsult will be moved to the 'Completed' status folder.
Only the sender of the eConsult can mark the consult as completed. If the recipient does not believe the eConsult is complete, they can mark the eConsult as incomplete, which allows communication to continue.
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Note: If you are using PS Suite, Accuro, or OSCAR Pro, a final copy of the eConsult record will be automatically downloaded into the patient's chart in your EMR.
For other EMRs, you can manually download a final copy of the referral/consult record.