- If an eReferral/eConsult is cancelled or declined, you may choose to resubmit it to the last recipient, or alternatively redirect it to a new recipient.
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- These options are available within the Action Menu of the eReferral/eConsult.
Resubmit (Last Recipient)
The 'Resubmit (Last Recipient)' option is available to both senders and recipients, and can be used to resubmit the referral/consult to the last recipient they were previously cancelled from, or declined at.
- If necessary, the original sender can update or add additional information to their referral form answers prior to resubmitting by clicking the pencil icon within the 'Referral Form Summary' area.
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- Once the referral form answers are updated, you can click the 'Resubmit (Last Recipient)' option in the Action menu.
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Resubmission Analytics
Redirect (New Recipient)
The 'Redirect (New Recipient)' option is available to senders only, and can be used to initiate a new referral/consult to a brand new recipient on the Ocean Healthmap, while reusing the patient demographic information and any attachments found in the 'Messaging' area of the original referral/consult.
- Within the original referral/consult, open the Action menu and select 'Redirect (New Recipient)'.
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You will be prompted to optionally include a 'Reason for Redirect', which will be shared with the patient and the new referral recipient via email notification, and recorded in the 'Messaging' area of the new referral.
Note: If no reason is provided, there is no indication to the new recipient that the new eReferral/eConsult originates from the redirection of a prior referral.
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- After selecting a new recipient to redirect the referral/consult to using the Ocean Healthmap, the Patient Information and Attachments from the original referral are automatically populated on the new referral form.
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- Complete the new recipient's referral form, review the included attachments, and click 'Send'.
- If a 'Reason for Redirect' was provided, it will appear in the 'Messaging' area of the new referral, along with any attachments.
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Redirection Analytics
The analytics for the original declined/cancelled referral are not impacted.
The new referral created as a result of the redirection will have a 'redirectedFromReferralRef' analytic value containing the unique referral reference value of the original cancelled/declined referral.
Note that the 'redirectedFromReferralRef' analytic is not included in the Core Analytics Export. It must be obtained using a custom Export Template.