Ontario eServices Program - eConsult Fact Sheet for Primary Care Providers

Note for Ontario Users: Ocean eConsults are currently unavailable in the province except for a limited pilot program.

What is an eConsult?

An eConsult allows for timely access to specialist advice and often eliminates the need for an in-person specialist visit.

Why am I receiving an eConsult response?

  • A subset of specialists are participating in a proof of concept that integrates a specialist-initiated eConsult response into the eReferral workflow
  • While triaging your recently submitted referral, the receiving specialist has opted to provide you timely advice for your patient via eConsult

Where do I locate the eConsult reponse?

  • You can find the eConsult by looking in your ‘Needs Review’ or ‘eConsult in Progress’ folder within the Ocean Portal
  • The eConsult message will appear in the existing Ocean eReferral's messaging pane

What do I do next?

  • You will have the option to communicate with the specialist via the messaging pane if you have any questions about the eConsult that has been provided
  • After reviewing the eConsult you can choose to click ‘Completed’ which will mark the consult as complete and no further action is required; OR
  • You can choose to proceed with the in-person referral request by clicking ‘Proceed with eReferral’ and provide the reason for proceeding

For more information on the Ontario eServices Program contact eReferral@eHealthCE.ca.

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