Ontario eServices Program - eConsult Fact Sheet for Primary Care Providers

What is an eConsult?

An eConsult allows for timely access to specialist advice and often eliminates the need for an in-person specialist visit.

Why am I receiving an eConsult response?

A subset of specialists are participating in a proof of concept that integrates a specialist-initiated eConsult response into the eReferral workflow. While triaging your recently submitted referral, the receiving specialist has opted to provide you timely advice for your patient via eConsult.

Where do I locate the eConsult reponse?

You can find the eConsult by looking in your ‘Needs Review’ or ‘eConsult in Progress’ folder within the Ocean Portal. The eConsult message will appear in the existing Ocean eReferral's messaging pane.

What do I do next?

You will have the option to communicate with the specialist via the messaging pane if you have any questions about the eConsult that has been provided.

After reviewing the eConsult, you can choose to click ‘Completed’ which will mark the consult as complete and no further action is required. Alternatively, you can choose to proceed with the in-person referral request by clicking ‘Proceed with eReferral’ and provide the reason for proceeding

For more information on the Ontario eServices Program contact eReferral@eHealthCE.ca.

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