If the patient’s email address and consent to receive eReferral notifications via email was provided at the time the eReferral was sent, the patient will receive email notifications when any of the following changes are made to their referral.
- When the eReferral is first sent, the patient will receive an email informing them that a health referral was sent for them, and they will be notified when an appointment is booked.
- If the eReferral is sent for a walk-in health service, the patient will receive the following email notification instead.
Referrals with Estimated Wait Times
If the referral recipient site has configured eReferral-based Appointment Reminders, the patient will receive a reminder notification a certain number of days before their scheduled appointment as shown in the screenshot on the right.
Note: If the referral recipient has configured customizable EMR-based Appointment Reminders, the reminder will appear and behave differently than that the example shown in the screenshot on the right.
Additionally, the patient may receive a Text Message reminder if this functionality has been enabled by the recipient site.
- If the referral is declined by the referral recipient, they can choose to notify the patient of this declination. A referral may be declined for various reasons, such as if the receiving site determines that it is not appropriate or if it is incomplete.
- If the referral decliner chooses to notify the patient, the patient will receive an email, notifying them of this declination (booking comments will vary based on the reason for declining the referral).
- If the referral decliner chooses not to notify the patient, the patient will not receive an email.
- Note: In the case that a referral is forwarded from one recipient to another (e.g., specialist to specialist, or Central Intake to specialist), and the latter recipient declines the referral, the patient will not receive a notification that the referral was declined. Only the stakeholder which forwarded the referral will receive a notification that the referral was declined.
- If the referral is cancelled by the referring provider, they can choose to notify the patient of this cancellation.
- If the referral canceller chooses to notify the patient, the patient will receive an email notifying them of this cancellation (booking comments will vary based on the reason for cancelling the referral).
- Note: A referral may be cancelled likely because it has already been booked or the patient/referring provider has changed their mind about requesting the referral.