What email notifications will patients receive regarding their eReferrals?

If the patient’s email address and consent to receive eReferral notifications via email was provided at the time the eReferral was sent, the patient will receive email notifications when any of the following changes are made to their referral.

  • Sent Referrals

    • When the eReferral is first sent, the patient will receive an email informing them that a health referral was sent for them, and they will be notified when an appointment is booked.
    • If the eReferral is sent for a walk-in health service, the patient will receive the following email notification instead.

    Forwarded Referrals

    • When the patient’s referral is forwarded from a site such as a Central Intake to another site, they will receive an email notifying them of this action.
  • Referrals with Estimated Wait Times

    • When an Anticipated Time to Appointment is provided by the referral recipient, the patient will receive an email notifying them of their anticipated time to the appointment.
  • Booked Referrals

    • When an appointment has been booked for the patient's referral, or booking comments have been updated by the referral recipient, the patient will receive an email notifying them of their appointment booking with the option to confirm the appointment.
  • Rescheduled Referrals

    • If the appointment booking date, time, or medium for a referral is changed, the patient will receive an email, notifying them of this scheduling change, again with the option to confirm the appointment.
  • Appointment Reminders

    • If the referral recipient site has configured eReferral-based Appointment Reminders, the patient will receive a reminder notification a certain number of days before their scheduled appointment as shown in the screenshot on the right.

      Note: If the referral recipient has configured customizable EMR-based Appointment Reminders, the reminder will appear and behave differently than that the example shown in the screenshot on the right.

      Additionally, the patient may receive a Text Message reminder if this functionality has been enabled by the recipient site.

  • Declined Referrals

    • If the referral is declined by the referral recipient, they can choose to notify the patient of this declination. A referral may be declined for various reasons, such as if the receiving site determines that it is not appropriate or if it is incomplete.
    • If the referral decliner chooses to notify the patient, the patient will receive an email, notifying them of this declination (booking comments will vary based on the reason for declining the referral).
    • If the referral decliner chooses not to notify the patient, the patient will not receive an email.
    • Note: In the case that a referral is forwarded from one recipient to another (e.g., specialist to specialist, or Central Intake to specialist), and the latter recipient declines the referral, the patient will not receive a notification that the referral was declined. Only the stakeholder which forwarded the referral will receive a notification that the referral was declined.
  • Cancelled Referrals

    • If the referral is cancelled by the referring provider, they can choose to notify the patient of this cancellation.
    • If the referral canceller chooses to notify the patient, the patient will receive an email notifying them of this cancellation (booking comments will vary based on the reason for cancelling the referral).
    • Note: A referral may be cancelled likely because it has already been booked or the patient/referring provider has changed their mind about requesting the referral.
  • Redirected Referrals

    • If the referral is canclled or declined and subsequently redirected by the referring provider, the patient will receive an email notifying them of this redirection, along with the reason for redirection (if one was provided by the referrer).
Have more questions? Submit a request