- If a patient tries to confirm an appointment via a Patient Reminder but the appointment has been moved, cancelled, or deleted in the EMR schedule after the reminder was sent, Ocean will instruct the patient to call the clinic to verify their appointment.
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- Depending on how the Patient Reminder was received (i.e., Email Only/Email & Text Message/Text Message Only), patients may also have the option to continue to the Health Messenger to access any existing or new secure messages and/or complete any outstanding forms.
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