If text message reminders are enabled, Ocean will send the text message in either English or French, depending on the patient's preferred language as specified in the EMR. If the patient's preferred language is unspecified in the EMR or is an unsupported language, the text message will be sent in English by default.
The specific field in each EMR that Ocean uses to determine a patient's preferred language for text message reminders is shown below:
For Med Access, Ocean uses the 'Preferred Language' field to determine the patient's preferred language.