Patient Messages & Reminders
Patient Messages allow you to securely send messages and attachments to patients, and invite them to complete forms and questionnaires online at home before their appointment, without the risks that come with sending patient health information over email. With Ocean’s EMR integration, patient records are seamlessly updated without any scanning, typing, or manual staff involvement.
Set Up Patient Messages
- Introducing Patient Messages
- Set Up Patient Messages Senders with Ocean Accounts
- Add an Ocean Licence for Patient Messaging
- Set the Email Sender Name Patients Will Receive a Message From
- Link User EMR Accounts to Ocean User Accounts
- Adding an Email to Receive Patient Message Notifications
Guide to Patient Messages
Patient Messages FAQ
- Can patients end their session in the Health Messenger?
- How can patients choose their preferred language in the Ocean Health Messenger?
- Can patients print, copy, and clear messages that have been sent to them?
- Can patients reply to Patient Messages and include file attachments in their response?
- How do I unlock a patient that has been locked out of their Patient Message?
- Who needs a Patient Engagement Licence to send Patient Messages?
Set Up Patient Reminders
- Introducing Patient Reminders
- Patient Reminders Dashboard
- Patient Reminders Settings
- Edit Reminder Rules
- Managing Appointment Type / Reason for Visit for Reminders
- Testing Patient Reminders
Guide to Patient Reminders
Patient Reminders FAQ
- What happens if a patient tries to confirm an appointment more than once?
- What happens if a patient tries to confirm an appointment that has been moved, cancelled, or deleted in the EMR schedule after the reminder was sent?
- Do Text Message Patient Reminders support special characters?
- PS Suite: Will Ocean send reminders for appointments marked as "No Show"?
- How does Ocean determine a patient's preferred language for text message reminders?
- Med Access: Does Ocean send reminders to 'Confidential' appointments?