For resources on how to craft your patient messaging templates, refer to our blog post: Ocean Tips: Best Practices For Effective Messages & Reminders.
To bold, underline or italicize text in the email body, use HTML tags. To include a hyperlink in the email body, use the following HTML tag:
<a href="https://www.cognisantmd.com/">CognisantMD</a>
and replace the URL and text inside the <a> </a> tags with the words you would like to appear hyperlinked.
Click each heading below for examples of patient messaging templates.
Subject: A message from [clinic name]
Email body:
This is a message from [clinic name]. Your physician would like you to complete a secure online questionnaire related to your health. Please follow the steps below:
- Click on “View Secure Message and Complete Questionnaire” below.
- You will be asked to enter your date of birth to validate you are the intended recipient on the message. Rest assured this information is being collected safely and securely.
- View your secure message. Click the checkbox "I have received this message" before clicking the "Next" button to complete all forms.
[weblink]
If you have any questions, please call the clinic at [your phone number].
Note: This is an outgoing email only. Please do not reply to this email. If you have any questions or concerns, please contact the office in the usual manner.
Subject: A message from [clinic name]
Email body:
This is a message from [clinic name]. Your physician would like you to download a document(s) related to your health. Please follow the steps below:
- Click on “View Secure Message” below.
- You will be asked to enter your date of birth to validate you are the intended recipient on the message. Rest assured this information is being collected safely and securely.
- View your secure message. You will see a button with a paperclip icon next to the title. Click on this button to download your file(s). If you are using a mobile device, consider opening this email when you are on a computer instead.
[weblink]
If you have any questions, please call the clinic at [your phone number].
Note: This is an outgoing email only. Please do not reply to this email. If you have any questions or concerns, please contact the office in the usual manner.
Subject: A message from [clinic name]
Email body:
This is a message from [clinic name]. Your physician would like to send you a message related to your health. Please follow the steps below:
- Click on “View Secure Message” below.
- You will be asked to enter your date of birth to validate you are the intended recipient on the message. Rest assured this information is being collected safely and securely.
- View your secure message. Click the "Reply" button. An area will appear for you to enter your response to your provider. Click the "Next" button to submit your response.
[weblink]
If you have any questions, please call the clinic at [your phone number].
Note: This is an outgoing email only. Please do not reply to this email. If you have any questions or concerns, please contact the office in the usual manner.
Secure Messages
A few notes about the secure message portion of the email:
- The secure message will be copied into your patients chart, along with a date and time stamp. The email body will not be copied into your patient's chart.
- You may want to include instructions to check off the "I have received this message" in the secure message and the email body to help improve compliance.