Health care providers who book appointments with patients and see patients independently require a Patient Engagement Licence to send Patient Messages.
When at least one provider in an Ocean Site has been activated to send messages under a Patient Engagement Licence, up to 3 Clinic Support Staff (per Ocean Licence) are also automatically activated to send Patient Messages at no additional cost.
Note: Clinic Support Staff includes all users with any of the following User Roles: MOA/Secretary, Administrator, Nurse, Resident, Medical Student, or Physician Assistant.
Nurse Licensing for Patient Messages
In certain contexts (e.g., remote nursing stations), patient appointments may be booked directly with a Nurse. In this case, the Nurse is considered to be the health care provider who requires a licence since the patient is booked directly in the Nurse's schedule, and the Nurse is independently seeing the patient.
To accomodate for the scenario in which all users on an Ocean Site are considered to be 'Clinic Support Staff', users with the User Role of 'Nurse' can be activated as the provider to send messages under a Patient Engagement Licence.