- When sending a Patient Message with secure content, users have the option to enable the 'Notify me when viewed' checkbox for the secure message component, and the 'Notify me when complete' checkbox for the eForm component.
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- When the patient subsequently views the secure message or completes their eForm(s), the respective email notification will be sent to the message sender to notify them of the update.
Note: By default, email notifications are sent to the email address or Clinical Delegate Emails associated with the message sender’s Ocean user account.
If the message was sent via an EMR user without a linked Ocean user account, email notifications are sent to the Ocean Site's 'Clinical Administrator / Ocean Support Contact'.
A user that has already been notified regarding the secure message or eForm that they sent will not receive notifications for new secure content sent by future users (unless they have since sent a new secure message/eForm with a notification requested).
Example Scenarios
Notify me when viewed
- User A sends a secure message to the patient with 'Notify me when viewed' enabled.
- The patient views the secure message from User A.
- User A receives an email notification that the patient viewed the secure message.
- User B sends a secure message to the same patient with 'Notify me when viewed' enabled.
- The patient views the secure message from User B.
- User B receives an email notification that the patient viewed the secure message.
- User A sends a secure message to the patient with 'Notify me when viewed' enabled.
- User B sends a secure message to the same patient with 'Notify me when viewed' enabled.
- The patient views the secures messages from both User A and User B at the same time.
- Both User A and User B receive an email notification that the patient viewed the secure message.
Notify me when complete
- User A sends an eForm to the patient with 'Notify me when complete' enabled.
- The patient completes the eForm.
- User A receives an email notification that the patient completed the eForm.
- User B sends an eForm to the same patient with 'Notify me when complete' enabled.
- The patient completes the eForm.
- User B receives an email notification that the patient completed the eForm.
- User A sends an eForm to the patient with 'Notify me when complete' enabled.
- User B sends an eForm to the same patient with 'Notify me when complete' enabled.
- The patient completes both eForms sent by User A and User B.
- Both User A and User B receive an email notification that the patient completed the eForm.