- For privacy and security reasons, patients must verify their identity before accessing Health Messenger.
- If a patient enters incorrect verification information five times in a row, their access to Health Messenger will be temporarily locked for security reasons.
- When a patient is locked out, they are unable to access Health Messenger. This includes contents such as Patient Messages.
To unlock a patient:
- Log in to the Ocean Portal.
- Open the 'Menu', and click 'Patients'.
- Locate and select the patient.
- Click 'Clear Lock Out'.
- The patient can now re-attempt the identity verification step to access their Patient Message.