Set the Email Sender Name Patients Will Receive a Message From

By default, Patient Messages will appear to be sent by "Ocean by CognisantMD", which can be confusing for patients.

    • By default, emails sent to patients from Ocean on your behalf use the sender name "Ocean by CognisantMD".
    • However, this can be easily customized from the Ocean Portal. Click "Menu" in the top left corner and select "Admin". From the Admin Settings page, click Site Account and update the “Email Friendly Name” field.
    • Now, when a patient receives an email from your clinic, the sender name will reflect what you input in this field.

Edit the email address Patient Messages will be sent from (optional):

  • Clinics that want to customize their “From” email address are required to have their own domain name and the ability to modify DNS records with the domain name registrar. Making this change requires that an SPF record is added, indicating that the Ocean email servers are permitted to send emails on your domain's behalf. Learn how to do this in the following guide: Email Patients Using Your Own Email Address
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