Adding an Email to Receive Patient Message Notifications

Customize where email notifications should be sent when a patient has viewed a secure message and/or completed a form.

  • By default, alerts are sent to the email address associated with the message sender’s Ocean user account.
  • If you would like to change the default email or add additional emails to receive alerts, you can update the "Clinical Delegate Emails" by following the instructions below.
  1. Navigate to the My Account page

    • The My Account page can be accessed by clicking your name at the top right-hand corner of the Ocean Portal. 
  1. Update the Clinical Delegate Email field

    • Within your User Settings, locate the Clinical Delegate Emails field. Enter the email addresses that should receive notifications of patient responses and/or form completions. You can list multiple email addresses by separating each address using a comma.
    • After you are finished your updates, ensure you press Save Changes in the bottom right corner of the page.
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