Customize where email notifications should be sent when a patient has viewed a secure message and/or completed a form.
- By default, alerts are sent to the email address associated with the message sender’s Ocean user account.
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- If you would like to change the default email or add additional emails to receive alerts, you can update the "Clinical Delegate Emails" by following the instructions below.
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Navigate to the My Account page
- The My Account page can be accessed by clicking your name at the top right-hand corner of the Ocean Portal.
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Update the Clinical Delegate Email field
- Within your User Settings, locate the Clinical Delegate Emails field. Enter the email addresses that should receive notifications of patient responses and/or form completions. You can list multiple email addresses by separating each address using a comma.
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- After you are finished your updates, ensure you press Save Changes in the bottom right corner of the page.
Patient Message Notifications for Removed Users & Patient Reminders
If a user who sent a Patient Message is subsequently removed from your Ocean Site, any email notifications related to the messages that they sent prior to their removal will be directed to the 'Clinical Administrator / Ocean Support Contact' email address(es) set within the Site Account area of your Ocean Site.
Similarly, when a Patient Reminder is automatically sent to a patient and subsequently generates email notifications (e.g., regarding eForm completions or patient replies), any associated email notification(s) will always be sent to the 'Clinical Administrator / Ocean Support Contact' email address(es) set within the Site Account area of your Ocean Site.