Any individual that requires access to Ocean must have a free Ocean user account.
Learn how to set up Patient Messages (i.e. emailing secure messages and/or forms to complete at home).
Any individual that requires access to Ocean must have a free Ocean user account.
Enable your patient messaging license in Ocean. If you would like to share this license with an admin/MOA, they must also have an Ocean user account and you must assign that user as your Primary Delegate.
Ocean users need to link their EMR and Ocean user accounts in order to enable alerts and track activity.
Ocean administrators should provide the following instructions to all of their Ocean users in order to link their Ocean user account with their EMR user account. This step should only take a few minutes and must be completed by each individual user from the EMR.
Customize where email notifications should be sent when a patient has viewed a secure message and/or completed a form.
In order to create customized templates, you need to first save a default template.
The template editor will allow you create and save message templates, allowing you to have a collection of standard messages (with accompanying secure messages and/or forms) to send to patients through one off Patient Messages or through Reminders.
Customized templates are very useful if you often send the same specific message and/or a set of forms to patients. Additionally, a customized template is essential if you are using Patient Reminders.
Please Note: Attachments cannot be saved to patient messaging templates.
This area allows you to customize the message that the patient will see in their email inbox. The text “[weblink]” indicates where a link will appear for the patient to click on to access the message (the link will appear as “View Secure Message”, “Complete Questionnaire” or “View Secure Message and Complete Questionnaire” to the patient). Please note text included in the email body will not be recorded in the patient's chart.
Checking this box will expand the secure message panel. Messages for the patient can be added in this text field. A receipt of the secure message will be recorded in the patient’s EMR chart with a date and time stamp.
When checked, this option will allow the patient to type a response to the message. Patient responses are tracked in your EMR.
Note that this functionality is not available when using Group Messages with Ocean.
Checking this box will expand the forms panel.
In this panel, you can decide how the patient can verify their identity to access secure messages and/or forms. By default, Ocean uses birth date as the required validation method. However, you can change this to a password (given to the patient beforehand), the patient's health number or patient number.
By default, Patient Messages will appear to be sent by "Ocean by CognisantMD", which can be confusing for patients.
Any individual that requires access to Ocean must have a free Ocean user account.
Enable your patient messaging license in Ocean. If you would like to share this license with an admin/MOA, they must also have an Ocean user account and you must assign that user as your Primary Delegate.
Ocean users need to link their EMR and Ocean user accounts in order to enable alerts and track activity.
Ocean administrators should provide the following instructions to all of their Ocean users in order to link their Ocean user account with their EMR user account. This step should only take a few minutes and must be completed by each individual user from the EMR.
Customize where email notifications should be sent when a patient has viewed a secure message and/or completed a form.
In order to create customized templates, you need to first save a default template.
The template editor will allow you create and save message templates, allowing you to have a collection of standard messages (with accompanying secure messages and/or forms) to send to patients through one off Patient Messages or through Reminders.
Customized templates are very useful if you often send the same specific message and/or a set of forms to patients. Additionally, a customized template is essential if you are using Patient Reminders.
Please Note: Attachments cannot be saved to patient messaging templates.
This area allows you to customize the message that the patient will see in their email inbox. The text “[weblink]” indicates where a link will appear for the patient to click on to access the message (the link will appear as “View Secure Message”, “Complete Questionnaire” or “View Secure Message and Complete Questionnaire” to the patient). Please note text included in the email body will not be recorded in the patient's chart.
Checking this box will expand the secure message panel. Messages for the patient can be added in this text field. A receipt of the secure message will be recorded in the patient’s EMR chart with a date and time stamp.
When checked, this option will allow the patient to type a response to the message. Patient responses are tracked in your EMR.
Note that this functionality is not available when using Group Messages with Ocean.
Checking this box will expand the forms panel.
In this panel, you can decide how the patient can verify their identity to access secure messages and/or forms. By default, Ocean uses birth date as the required validation method. However, you can change this to a password (given to the patient beforehand), the patient's health number or patient number.
By default, Patient Messages will appear to be sent by "Ocean by CognisantMD", which can be confusing for patients.