Any individual that requires access to Ocean must have a free Ocean user account.
Learn how to set up Patient Messages (i.e. emailing secure messages and/or forms to complete at home).
Any individual that requires access to Ocean must have a free Ocean user account.
Enable your patient messaging license in Ocean. If you would like to share this license with an admin/MOA, they must also have an Ocean user account and you must assign that user as your Primary Delegate.
By default, Patient Messages will appear to be sent by "Ocean by CognisantMD", which can be confusing for patients.
Ocean users need to link their EMR and Ocean user accounts in order to enable alerts and track activity.
Ocean administrators should provide the following instructions to all of their Ocean users in order to link their Ocean user account with their EMR user account. This step should only take a few minutes and must be completed by each individual user from the EMR.
Customize where email notifications should be sent when a patient has viewed a secure message and/or completed a form.
Review Ocean's pre-made templates that are used with Patient Messaging or Patient Reminders, allowing you to get started right away.
Your Ocean site includes pre-made templates, allowing you to get started right away with your Patient Messaging & Reminders products. These default templates include information and wording that patients will see when they receive a secure message or reminder from your clinic.
You can choose to use these templates as they appear by default, or you can use them as a content guide that can be customized to suit your clinic's needs.
The Template Manager will allow you create and save templates, allowing you to have a collection of standard messages (with accompanying secure messages and/or forms) to send to patients through one off Patient Messages or through Reminders.
Customized templates are very useful if you often send the same specific message and/or a set of forms to patients. Additionally, a customized template is essential if you are using Patient Reminders.
Using the Template Manager, you're able to create a brand new templates from scratch, modify existing templates, or even duplicate a template to make a similar yet slightly different version.
If you're looking to create a catalog of templates for use at your clinic, the Duplicate functionality is helpful to efficiently build out your templates and make small changes to the contents.
Note: Content included in the email body will not be recorded into the patient's chart.
When set to 'Yes', this option will allow the patient to provide a one-time typed response to the message. Patient responses can be found within their chart in your EMR, and you will receive an email notification alerting you that they have responded.
Note that this functionality is not available when using Group Messages with Ocean.
Any individual that requires access to Ocean must have a free Ocean user account.
Enable your patient messaging license in Ocean. If you would like to share this license with an admin/MOA, they must also have an Ocean user account and you must assign that user as your Primary Delegate.
By default, Patient Messages will appear to be sent by "Ocean by CognisantMD", which can be confusing for patients.
Ocean users need to link their EMR and Ocean user accounts in order to enable alerts and track activity.
Ocean administrators should provide the following instructions to all of their Ocean users in order to link their Ocean user account with their EMR user account. This step should only take a few minutes and must be completed by each individual user from the EMR.
Customize where email notifications should be sent when a patient has viewed a secure message and/or completed a form.
Review Ocean's pre-made templates that are used with Patient Messaging or Patient Reminders, allowing you to get started right away.
Your Ocean site includes pre-made templates, allowing you to get started right away with your Patient Messaging & Reminders products. These default templates include information and wording that patients will see when they receive a secure message or reminder from your clinic.
You can choose to use these templates as they appear by default, or you can use them as a content guide that can be customized to suit your clinic's needs.
The Template Manager will allow you create and save templates, allowing you to have a collection of standard messages (with accompanying secure messages and/or forms) to send to patients through one off Patient Messages or through Reminders.
Customized templates are very useful if you often send the same specific message and/or a set of forms to patients. Additionally, a customized template is essential if you are using Patient Reminders.
Using the Template Manager, you're able to create a brand new templates from scratch, modify existing templates, or even duplicate a template to make a similar yet slightly different version.
If you're looking to create a catalog of templates for use at your clinic, the Duplicate functionality is helpful to efficiently build out your templates and make small changes to the contents.
Note: Content included in the email body will not be recorded into the patient's chart.
When set to 'Yes', this option will allow the patient to provide a one-time typed response to the message. Patient responses can be found within their chart in your EMR, and you will receive an email notification alerting you that they have responded.
Note that this functionality is not available when using Group Messages with Ocean.