How To Enable and Disable Two-Factor Authentication

Two-Factor Authentication is a feature that provides an additional level of security for your Ocean user account. Once enabled, you will be required to enter a unique 6-digit code from an authenticator application on your smartphone in addition to your Ocean username and password each time you log in.

Enabling Two-Factor Authentication

  1. Download your Authenticator Application

    • Start by downloading an authenticator application to your smartphone.

      Note: While any authenticator application that supports QR code scanning can be used, the instructions in this article are written for Google Authenticator, which can be downloaded from the App Store (Apple) or the Google Play Store (Android).

  2. Update your Ocean User Account Settings

    • Sign into the Ocean Portal and click your name located at the top right of the screen and select "My Account".
    • Under the Account Information section, click "Enable Two Factor Authentication". A black and white QR code will appear on screen.
  3. Configure Two-Factor Authentication

    • Using the Google Authenticator app on your smartphone, click on the plus (+) sign within the app, and select "Scan a QR code". This will open the camera view on your smartphone.

      Note: If you're not using Google Authenticator, the exact step(s) to scan a QR code may vary depending on your application of choice.

    • Scan the QR code that appeared on screen. A new unique 6-digit Authentication Code will appear within your authenticator application on your smartphone.
    • Enter your Ocean account password and the 6-digit Authentication Code from your authenticator app, and press Enable. This enables Two-Factor Authentication for your Ocean user account.
  • Once enabled, you will be prompted to enter the 6-digit Authentication Code generated by the authenticator app each time you sign into the Ocean Portal or to access the Administrative Menu on the Ocean Tablet App.

Disabling Two-Factor Authentication

  1. Update your Ocean user account settings

    • Sign into the Ocean Portal and click your name located at the top right of the screen and select "My Account".
    • Under the Account Information section, click "Disable Two Factor Authentication".
  2. Enter your credentials

    • You will be prompted to enter your Ocean user account password and the 6-digit Authentication Code from your authenticator app.
    • After entering your password and Authentication Code, press Disable. This disables Two-Factor Factor Authentication for your Ocean user account.
    • Note: You cannot disable Two-Factor Authentication if you are a user on an Ocean site which enforces mandatory Two-Factor Authentication.
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