Two-Factor Authentication is a feature that provides an additional level of security for your Ocean user account. Once enabled, you will be required to enter a unique 6-digit code from an authenticator application on your smartphone in addition to your Ocean username and password each time you log in.
If you are replacing your phone or switching to a different authenticator application, follow these steps to update your authenticator device/application.
Enabling Two-Factor Authentication
1. Download your Authenticator Application
Start by downloading an authenticator application to your smartphone or a password manager that supports scanning QR codes displayed on-screen.
Note: While any authenticator application that supports QR code scanning can be used, the instructions in this article are written for Google Authenticator, which can be downloaded from the App Store (Apple) or the Google Play Store (Android).
2. Update your Ocean User Account Settings
- Sign into the Ocean Portal and click your name located at the top right of the screen and select "My Account".
- Under the Account Information section, click "Enable Two Factor Authentication". A black and white QR code will appear on screen.
3. Configure Two-Factor Authentication
- Open your authenticator app or password manager that supports scanning QR codes displayed on-screen.
- Scan the QR code that appeared on screen. A new unique 6-digit Authentication Code will appear within your authenticator application on your smartphone.
- Enter your Ocean account password and the 6-digit Authentication Code from your authenticator app, and press Enable. This enables Two-Factor Authentication for your Ocean user account.
-
Once enabled, you will be prompted to enter the 6-digit Authentication Code generated by the authenticator app each time you sign into the Ocean Portal or to access the Administrative Menu on the Ocean Tablet App.
Note: When signing in to the Ocean Portal and entering the authentication code, you have the option to 'Trust this device for 30 days'. If you enable this checkbox, you will not be prompted to enter an authentication code for the next 30 days when signing in to Ocean using the current browser on your device.
-
Disabling Two-Factor Authentication
1. Update your Ocean user account settings
- Sign into the Ocean Portal and click your name located at the top right of the screen and select "My Account".
- Under the Account Information section, click "Disable Two Factor Authentication".
2. Enter your credentials
- You will be prompted to enter your Ocean user account password and the 6-digit Authentication Code from your authenticator app.
- After entering your password and Authentication Code, press Disable. This disables Two-Factor Factor Authentication for your Ocean user account.
- Note: You cannot disable Two-Factor Authentication if you are a user on an Ocean Site which enforces mandatory Two-Factor Authentication.