When removing a user from your Ocean Site, it is important to ensure that the user is not associated with an Ocean Licence or assigned as a Delegate for any other users on your site. Expand each step below for guidance on the process.
Additional Considerations
After removing the desired user account from your Ocean Site, it is beneficial to verify the areas below to ensure that the information is up to date.
If the removed user received email notifications on behalf of other users on your Ocean Site, ensure that remaining users update the 'Clinical Delegate Emails' field in their own account settings by following the steps below.
If the user who was removed from your Ocean Site has an Online Booking Schedule(s) that is/are no longer needed, follow the steps below to deactivate it, remove the associated licence, and review your Booking Links:
1. Deactivate the Booking Schedule & Remove the Licence
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A prompt will appear informing you that the Online Booking Schedule has been successfully deactivated and to visit the Licence Management page to remove the licence and avoid incurring additional charges for the associated EMR Schedule.
Note: Since Ocean allows more than one Online Booking Schedules to be associated with a single EMR Schedule, this prompt only appears when all Online Booking Schedules using the same EMR Schedule have been deactivated.
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- Click the 'Go to Licence Management' button.
2. Review your Booking Links
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Review the Booking Schedules that are associated with each of your Booking Links.
If a Booking Link hosts only the now-deactivated Booking Schedule, we recommend disabling the Booking Link by clicking the 'Disable' button.
Tip: Remember to remove any outdated Booking Links from your clinic/organization website.
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