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Ocean Server Upgrade October 9th, 2025 Release Notes

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OceanMD Support
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The Ocean server upgrade scheduled for the evening of October 9th, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

  • Early Release of New EMR Notifications in partnership with Nova Scotia: Med Access and Accuro users can now configure EMR notifications for their sent Ocean eRequests — including notifications for declined eRequests and eRequest messages. This enhancement provides greater visibility and workflow efficiency directly within the EMR.
  • The Ocean Healthmap search has been optimized to ensure that listings accepting eRequests and located within the searched geographic area are prioritized in the returned results.

Fixed Bugs

  • Resolved an issue where the ‘eReferral’ and ‘eConsult’ advanced filters in the Ocean Healthmap returned incorrect listings. These filters now correctly display only active listings that are currently accepting eReferrals or eConsults.

Patient Engagement

Improvements

  • Patients can now cancel appointments through SMS Reminders. Both SMS confirmation and cancellation flows are now using the Health Messenger interface.  
  • Patient reminder cancellations are now labeled in EMR Notes and Audit Reports to indicate whether they occurred via SMS or Email.
  • The Weekly Usage Report will now highlight how many appointment reminder cancellations occurred for a given site.

Fixed Bugs

  • Fixed an issue where Ocean was pulling the incorrect OfficeProvider when an appointment was scheduled.

Platform

Improvements

  • Upgraded the ElasticSearch client to version 7.x.

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