The Ocean server upgrade scheduled for the evening of November 12th, 2026 contains the following improvements and fixes.
Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.
Provider Network
Improvements
- New Feature – Most Responsible Provider (MRP) Reassignment: Ocean now supports MRP Reassignment, allowing sending sites to reassign responsibility for an individual eReferral to another provider at the same Ocean site without creating a new referral. The new MRP is reflected in referral details, PDFs, and event history, while the original referring provider information is preserved. Email notifications are sent to the new MRP and receiving site about the change.
- Improved clinic location settings to accept Canadian province names in both English and French, including accented characters, hyphens, and abbreviations.
- Added French versions of Ocean's End User Licence Agreement, Privacy Agreement, and related licence terms so French-speaking users can review these documents in their preferred language.
- Added French translations to the Referral Event Log, including event types, so French-language users can review referral activity in their preferred language.
- Updated the Referral History screen to display in French when a user has selected French as their language.
Fixed Bugs
- Fixed the Regional Authority Approvals page so site names and Directory Listing information display correctly when users switch to French.
Patient Engagement
Improvements
- Updated the video player in Ocean Tablet and Kiosk eForms to improve the reliability of embedded YouTube video playback.
- Updated emails triggered by eForm actions on Ocean Tablets and Kiosks to respect the clinic's configured email sender settings, including the sender name.
- Improved reliability of Patient Reminder text messages during temporary SMS service disruptions.
- Updated the minimum required Ocean Tablet version to v201 for devices in affected regions to support accurate appointment and check-in times following regional time zone changes. This tablet upgrade was deployed separately on October 29, 2026, ahead of the November 1 time change.
Fixed Bugs
- Fixed Advanced Clinic Booking setup so clinics can choose between Standard and Team-Based Booking Links when creating their first booking link.
- Resolved an issue that could cause the Wave check-in app to crash on startup on certain tablets.
Platform
Improvements
- Updated Ocean Portal support links and instructions to direct users to the Ocean Support Portal at ocean.tips/support. Beginning December 1, 2026, new support requests should be submitted through the Support Portal rather than by email.
- Improved email deliverability by requiring clinics to configure both SPF and DKIM authentication when adding or updating a custom “From” email address in Ocean. This helps reduce the risk of patient emails being rejected by email providers. Existing custom email addresses are not affected unless they are updated.
- Enhanced Ocean's data security framework with additional monitoring to identify potential gaps in site-level data access controls, supporting stronger protections for patient information while minimizing disruptions to existing workflows.
Fixed Bugs
- Fixed repeated Cloud Connect retries for EMR actions containing incompatible TELUS PS Suite patient identifiers, reducing unnecessary processing failures and integration errors.