We’re excited to announce that Most Responsible Provider (MRP) Reassignment is now available to all Ocean Sites that send eReferrals and eConsults! This feature supports continuity of care by making it easier to transfer responsibility for an active referral or consult when a different provider takes over a patient’s care.
Users at the sending Ocean Site can reassign an individual referral or consult to another eligible provider at the same site. Future messages and email notifications are then directed to the reassigned MRP, helping reduce disruption and keeping referral communications with the provider responsible for follow-up.
Provider changes are a regular part of clinical practice. Whether a clinician leaves the clinic, retires, or goes on leave, MRP Reassignment helps your team manage the transition while preserving the record of who originally sent the referral.
Benefits of MRP Reassignment
- Keep communications with the right provider. Direct referral updates to the provider currently responsible for the patient's care.
- Keep both sides informed. Let the new provider and referral recipient know when responsibility changes.
- Maintain a clear record. Ocean preserves the referral’s history while making it clear who is currently responsible for follow-up.
- Find referrals after a handover. Users can search and filter for referrals using either the original referring provider or the reassigned MRP.
Common reasons to reassign an MRP
- A provider leaves or retires. Reassign their active referrals to the provider taking over care so future updates reach the appropriate person.
- A new provider joins your team. Update active referrals as patients transition to a new physician or nurse practitioner within your Ocean Site.
- A locum takes over care. Reassign relevant active referrals to a locum or colleague who will be responsible for follow-up during their absence.
To learn how to reassign an MRP and see how the change appears in Ocean, visit Reassigning the Most Responsible Provider on eConsults & eReferrals.
Questions? Contact our support team.