The Ocean server upgrade scheduled for the evening of May 28th, 2026 contains the following improvements and fixes.
Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.
Provider Network
Improvements
- Added a new HealthMap icon and hover details for eFax listings to give referral senders greater clarity which eRequest features are supported and what updates/communications to expect.
Fixed Bugs
- Fixed directory listing configuration so site admins and support users can select the correct organization values for listings during setup.
- Resolved referral PDF downloads so PDFs can still be generated and downloaded even if an intermediate listing in the referral path has been deleted.
- Improved the referral declination workflow so duplicate decline actions from multiple browser tabs no longer decline the referral all the way back to the sender.
- Resolved a bug preventing the display of masked eSubmission records to a user that does not have the Shared Encryption Key in their browser.
Patient Engagement
Fixed Bugs
- Resolved patient cohort upload and export issues so cohort names with leading spaces or special characters can be searched and exported correctly.
Platform
Improvements
- Improved eForm performance to reduce load times on large forms (this change does not guarantee that every eForm will load more quickly).
- Users are now required to enable two-factor authentication (2FA) before creating a new Ocean Site.
- Users are now required to have 2FA enabled before logging in to Cloud Connect.
- Updated the copy in the Ocean Cloud Connect prompt for a permission code when users attempt to view the SEK.
- Users will now see a pop-up prompting them for their Ocean user account password and 2FA code (if applicable) before they can edit integration information within the integration settings page.
- Improved the reliability of background EMR updates such as sending documents, notes, or other updates into the EMR, so they are less likely to be delayed during busy periods.
- Improved TELUS PS Suite appointment sync reliability by addressing timeout issues when retrieving schedule/appointment data.