Customize your Cloud Connect Configuration

  • If at any time you need to make adjustments to your Cloud Connect configuration, you can click the "Edit Settings" button located under the "Sync Status" panel on the Cloud Connect dashboard.

See the chart below for details about each setting. For more information about settings not covered here, please consult the full Setting Up Ocean Cloud Connect guide.

    • Schedule Days to Sync
      For most clinic environments, the default value of 7 days is sufficient. If your clinic has a high volume of providers and appointments, lowering this value to 1 or 2 days is recommended, since it will reduce Internet network traffic at your clinic.
      However, if your clinic is using Ocean Reminders, you must ensure that the "Days to Sync" exceeds the largest lead time you wish to configure. (For example, if your site wants to send form reminders 3 days in advance of a patient visit, then a minimum of 4 days' synchronization is required.)
    • Note: More internet bandwidth is required for longer time intervals for appointment synchronization.
    • Mark appointments as Arrived in the next (hours)
      This field allows you to define the time range after a patient checks in at the kiosk, in which you'd like to mark their appointment(s) as arrived (e.g. if you set this to 2 hours, any appointments that a patient is booked for, within 2 hours of them checking in at the kiosk, will be flagged as arrived).
      Walk-In Provider / Walk-In Create Appointments at
      To learn how to set up your kiosk to accept walk-ins, please refer to "Set Up Ocean to Support Walk-In Patients".
    • Sync Appointments From
      If you do not want to synchronize the appointment schedule for all of your providers, you can select which providers' calendar(s) you would like to sync appointments by clicking on the "All providers" button and checking off providers, as appropriate.
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