The Ocean server upgrade scheduled for the evening of March 5th, 2026 contains the following improvements and fixes.
Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.
Provider Network
Improvements
- When sending a eReferral/eConsult to a directory listing with multiple health service offerings, Ocean now requires users to select the appropriate offering before sending.
- eFaxed referrals that don't successfully reach the Ontario Provincial Care Coordination Gateway (PCCG) will now send a technical declination message to the sender. (Ontario Health)
Fixed Bugs
- Resolved an issue where filtering referrals by MRN could cause “next” navigation/search to fail.
Patient Engagement
Improvements
- Improved the kiosk walk-in flow for clinics using FHIR-based CloudConnect appointment integration such that walk-in appointments are automatically placed in the correct spot on the provider’s schedule.
- Introduced inline validation for online booking to prevent users from saving booking schedules with a zero future booking window and improved booking configuration clarity.
- Added an Accuro configuration option for online booking that limits patients booking options to the provider they are enrolled with.
Fixed Bugs
- Improved Health Messenger failed login attempt tracking so it resets after a successful login and shows lockout messaging at the right time.
- Implemented fix to prevent Health Messenger from clearing credentials when a patient ends the session while completing a form.
- Resolved Accuro appointment status mapping issue so that appointments can no longer be confirmed after they have been cancelled or rescheduled.