Ocean Server Upgrade August 7th, 2025 Release Notes

The Ocean server upgrade scheduled for the evening of August 7th, 2025 contains the following improvements and fixes.

Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.

Provider Network

Improvements

  • Ensure Website Forms maintain separate archiving logic from eReferrals (including patient self-referrals) and eConsults.

Fixed Bugs

  • Ocean FHIR APIs will now return an error when an empty Communication string is sent to Ocean.
    • For existing referrals, the PDF Generator now supports an empty message.
  • The Ocean Site number is now included in 'Save For Later' URL for draft eRequests.
  • The generation of an eFax referral analytic will now log an error if missing the appropriate fields, rather than stopping the entire creation process.

Patient Engagement

Improvements

  • Global Appointment Restriction: Patients can now be restricted from booking multiple appointments of different types with the same provider, within a defined time period.
  • The existing appointment type restriction that prevented patients from booking the same appointment type within a certain number of days, has been split into two separate settings for greater flexibility and clarity:
    • Appointments of a specific type must be a certain number of days apart
    • Prevent patients from booking subsequent appointments until their initial appointment has passed

Fixed Bugs

  • Corrected issues with the selection of the pre-booking form for Team-Based Group Schedules.
  • Resolved an Online Appointment Booking error that would appear upon loading the pre-booking eForm a subsequent time, after backing out for a new patient.

Platform

Fixed Bugs

  • The admin checkbox under the Admin -> Users page is now updated correctly when you navigate between pages at the same Ocean site.
  • Files with the .txt format that are uploaded by patients to Ocean are now limited to 500,000 characters (which is approximately 100 pages in PDF format) so that they do not unduly delay the conversion into .PDF format.

Support Article Updates

Have more questions? Submit a request