The Ocean server upgrade scheduled for the evening of July 17th, 2025 contains the following improvements and fixes.
Ocean will be intermittently unavailable between 10:00 - 11:00 PM EST while the upgrade is being deployed. To view all scheduled Ocean server upgrade dates, check out the Ocean Server Upgrade Schedule.
Provider Network
Improvements
- Ocean generated PDFs now automatically update their titles and header fields based on the eRequest that was sent. Users will see specific, descriptive text that reflects the eRequest that was sent - like "eOrder".
- Active referrals will no longer be subject to archiving and will be available within Ocean indefinitely. Only referrals that are in a terminal state (Completed, Cancelled, Declined, or Externally Managed) will be archived using Ocean's archiving logic.
- Updated the Med Access Chrome Extension to ensure “MR” and “US” are two new text strings used in the referral description to flag and categorize MRI and Ultrasound referrals appropriately.
- Added a keyboard shortcut and some workarounds to the Med Access Chrome Extension to help ensure the Ocean attachment button displays consistently for use when sending eReferrals.
Fixed Bugs
- The 'Listing Under Review' flag will no longer be removed prematurely when an updated, but unvalidated listing, is unclaimed from an Ocean site.
- Fixed a regression from last sprint where the Directory Listing title was not passed correctly to the Regional Authority application approved notification email.
Patient Engagement
Improvements
- Users can now easily duplicate reminder rule configurations to streamline set up.
- New Cloud Connect setting that allows for combined Progress Notes in FHIR API Integrations.
Fixed Bugs
- Fixed a 500 error thrown by Twilio status callbacks that resulted in billing items for SMS failing to generate.
Platform
Improvements
- Corrected the width spacing for the eForm Browser tied to the Directory Listings page.
Support Article Updates
- Ocean MA Extension FAQ
- Patient Reminders Settings
- Can I duplicate a reminder rule
- How long are eConsults eReferrals stored after they are sent through Ocean
- What do the different folders mean in the eReferrals eConsults page
- How long are patient records with PHI kept in Ocean
- What do the different Action Menu Items mean
- What do I do if I see Warning from Ocean Notes and eRequests Require Download
- Completing the Referral
- Accepting Declining eConsults
- Send Your eConsult