Important Ocean Patient Messages Alert - User Licence Required for All Users After July 14th

In July 2020, CognisantMD announced the discontinuation of the “Ad Hoc” Patient Messages pricing model licence. Under this legacy licence, Ocean users did not require a dedicated Patient Messages user licence in order to send patient messages and/or complete forms in the Ocean Portal (clinics were instead billed on a per-message/per-form completed basis).

As a courtesy, some clinics retained access to this pricing model for an additional year to allow for a smooth transition. However, support for this licensing model will be officially disabled on July 14th, 2021. Please note that any messages sent prior to that date will not be impacted, and any patient responses/form completions will appear in the chart as expected.

In order to send patient messages/complete forms in the Ocean Portal after July 14th, clinics currently using the legacy licence model will need to enable Patient Messages & Reminders user licences by following one of the following options:

  • An admin user on the Ocean account can manually enable Patient Messages & Reminders licences at any time from the Ocean Portal using the instructions here
  • For assistance configuring a messaging licence, a support ticket can be submitted here: 
  • Clinics can complete the form here to request a call with a CognisantMD team member to review their account and request support during this transition. 


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