January 12, 2026, 4:50 PM EST: We are tracking an issue that QHR has identified which impacts the Accuro API. Functionality within Ocean that requires real-time access to the Accuro API may be impacted, including but not limited to Online Booking. EMR updates to patients from Ocean forms may also be temporarily delayed, but will eventually be processed as normal when API access is restored for those affected sites.
January 12, 2026, 6:30 PM EST: We have been informed that QHR has resolved the API issue allowing Ocean actions to resume. There may be some limited processing delays as the backlogged queue is cleared. We will continue to monitor.
January 13, 2026, 10:25 AM EST: QHR has resolved the initial issue but is now experiencing a service degradation which impacts the Accuro API. We continue to monitor the situation.
January 13, 2026, 12:00 PM EST: QHR has implemented a fix, we will continue monitoring and provide updates.
January 13, 2026, 1:30 PM EST: QHR has rectified the issue, Sites can resume normal functionality of all Ocean products.
A Cloud Connect re-authentication may be required. Please contact the OceanMD Support team if you have any additional questions or require additional assistance.