October 13, 2026 8:15 AM EST: We are tracking an issue that QHR has identified which impacts the Accuro API. Functionality within Ocean that requires real-time access to the Accuro API is currently impacted. This includes online booking, reminders, etc., which will not work until the Accuro API is back online. EMR updates to patients from Ocean forms and referrals may be temporarily delayed, but will eventually be processed as normal when API access is restored for those affected sites. We are actively investigating and will provide updates here.
October 13, 2026 9:45 AM EST: QHR is still investigating this issue, we will continue monitoring and provide updates.
October 13, 2026 11:00 AM EST: QHR is still investigating this issue, we will continue monitoring and provide updates.
October 13, 2026 12:50 PM EST: QHR is still investigating this issue, we will continue monitoring and provide updates.
October 13, 2026 3:20 PM EST: QHR has identified the issue; however, the Accuro APIs remain unavailable. Ocean functionality that relies on these APIs continues to be affected. We will continue to monitor the situation and provide updates as more information becomes available.
October 13, 2026 4:40 PM EST: QHR is investigating intermittent issues affecting Accuro clients using Ocean services. We continue to monitor the situation and will provide further updates as more information becomes available.
October 13, 2026 7:00 PM EST: QHR has identified a fix and is working on deploying in the next few hours, we will continue monitoring and provide updates.
October 13, 2026 8:05 PM EST: QHR has rectified the issue, and Ocean Sites can now resume normal functionality of all Ocean products. Please contact the OceanMD Support team if you have any additional questions or require additional assistance.