9:50 AM EST: We are tracking an issue affecting Accuro integrated clinics. The Accuro API appears to be non-responsive. Functionality within Ocean that requires real-time access to the Accuro API is impacted. This includes Online Booking, which will not work until the Accuro API is back online. EMR updates to patients from Ocean forms may be temporarily delayed, but will eventually be processed as normal when API access is restored for those affected sites.
10:00 AM EST: QHR has identified an issue with their APIs and are actively investigating. Functionalities within Ocean that require reliable access to the Accuro API are currently impacted for some Ocean sites. EMR updates to patients from Ocean may be temporarily delayed, but will eventually be processed as normal when API access is restored.
10:08 AM EST: QHR has rectified the issue, Sites can resume normal functionality of all Ocean products. Synchronization of data between Ocean and Accuro will occur in a tapered manner over the next few hours. We will continue monitoring to ensure service returns to normal for all impacted sites.
10:58 AM EST: This issue has been resolved. Please contact the OceanMD Support team if you have any additional questions or require additional assistance.