Common Issues
“My tablet is not working.”
“My tablet is frozen.”
“How do I switch tablet modes?”
“My tablet is not refreshing.”
“Patient notes are not downloading.”
Diagnosis Questions
| Is Cloud Connect running? |
Go into the Patients view to see if appointments are syncing or sign into Cloud Connect to see if sync is in progress. |
| Is your Patient Tablet app up to date? |
Update the Ocean Tablet App by following the steps here. |
| Is your WiFi working? Are other browser pages opening? |
Check tablet’s WiFi settings. |
| Is your tablet in the correct mode? |
If tablet is handed to patients, it must be in “Staff-Initiated” mode. To check, go to Ocean Portal > Tablets & Kiosks > Edit and confirm the value in the Tablet Mode dropdown. |
| Have you refreshed the tablet app to change modes? |
Enter a series of “0s” to refresh the tablet app, which is necessary when changing tablet modes. |
| If your tablet is frozen, have you tried restarting the tablet? |
Hold the power button and volume down button simultaneously. |
| Have you checked the status of the patient's notes? |
Go to Ocean Portal > Patients > "Status” Column |