Configure Your Kiosk Tablet Settings in the Ocean Portal – OceanMD

You can configure these settings within the Ocean Portal, and they are worth considering when optimizing your kiosk's configuration.

1. Create a kiosk-specific device group in the Ocean Portal.

Once you've installed the Ocean Tablet app on your kiosk tablet(s) and registered the tablet, you will want to create a kiosk-specific device grouping in the Ocean Portal so that you can tell the device(s) "how to behave".

Click "Clone" on an existing device grouping.

Click "Rename" and give the grouping a meaningful name (e.g., Kiosk Group)

Click and drag your registered device into the new device grouping.

2. Set the device grouping's 'Tablet Mode' to 'Kiosk'

Click 'Edit' on the new device grouping.

Set the 'Tablet Mode' to 'Kiosk'.

3. Optionally configure additional device group settings

There are a variety of settings that you may want to configure for your kiosk. Learn about each setting below, and consider using them to optimize your patient kiosk experience.

Introduction Tab

Always Show Introduction Screen

We recommend keeping this option enabled to welcome your patients to your clinic and display clinic announcements or other basic information, including your clinic logo (if you choose to upload one).

Use Birthday Validation

We recommend keeping Birthday Validation enabled for kiosks as an added layer of security (to confirm the patient's identity upon check-in). The "Always Show Introduction Screen" checkbox must be enabled to enable Birthday Validation.

Image to show on title screen

Optionally upload an image file to be displayed to patients on your introduction screen (e.g., clinic logo).

Title

Enter a title to be shown to patients on your introduction screen.

Message

Enter a message to be shown to patients on your introduction screen (e.g., a welcome message).

Privacy Disclaimer

Enter a privacy disclaimer to be shown to patients on your introduction screen.

Demographics Tab

Always Show Demographics Screen

This option will allow patients to review and update their contact information. Many clinics choose to enable this when using tablets in Kiosk mode.

Demographic Fields to Display

Select the demographic items that you would like patients to review and/or update.

Note: Not all demographic items can be accessed and/or updated for all integrated EMRs.

Field Label Seen by Patients

Optionally specify a different label for the demographic field shown to patients (e.g., replacing "Insurance Number" with "OHIP Number" or "Chart Number" with "Student Number")

Languages Tab

Specify the languages that your kiosk supports.
Ensure that you Translate your Introduction Screen and Translate your relevant eForms into the enabled languages for a seamless patient experience.

Rules Tab

Tablet Rules (eForm / Trigger Table)

To learn about tablet rules and see a few examples of helpful and commonly-used tablet rules refer to "Tablet Rules".

Skip On Demand eForms

To learn more about this kiosk-specific feature, please refer to our article about "Skip On Demand eForms".

Check-In Tab

Mark Patient Arrived

Choose to mark your patients as arrived in your EMR either upon unlock (i.e., at the time the patient enters their health number or swipes their health card), or after they've finished completing all their forms on the tablet/kiosk, or never.

Custom Check-in Instructions

Choose to include a short instruction for patients on the check-in page.

Check-in Type*

Choose to use patient Health Numbers or an Alternate ID** for checking in.

*Not supported for Med Access.

**Alternate IDs must be numeric only.

Accept Walk-In Patients*

When enabled, allows patients to check-in via the Ocean Kiosk even if they do not have an appointment.

*Not available when using Alternate IDs with Accuro.

Dynamic Walk-in Provider (Script)*

Override the default walk-in Provider defined in your Cloud Connect settings by entering a provider's name. See Advanced Walk-in Configurations for more detail.

*Not available when using Alternate IDs as the Check-In Type.

Time out after ___ seconds

Set this to 30 seconds to reset the kiosk tablet if the patient does not interact with the kiosk for longer than 30 seconds.

Block late check-in after ___ minutes

Enable this setting if you'd like to prevent late patients from checking in at the kiosk. Enter the time frame after the scheduled appointment time that you would like to consider as "late".

Block early check-in before ___ minutes

Enable this setting if you'd like to prevent early patients from checking in at the kiosk. Enter the time frame before the scheduled appointment time that you would like to consider as "early".

Block check-in if ___

Enter in a JavaScript expression to prevent patients with certain characteristics from using the kiosk to check in for their appointment (similar to tablet rule triggers).

HCV Tab

Ontario Clinics Only

This tab is only applicable to Ocean Sites located in Ontario.

To set up health card validation on your kiosk, please follow the steps outlined in Enabling Health Card Validation on Your Kiosk.

Preferences Tab

Display a survey or other form after all other forms are complete

Enable this option if you would like all your patients to complete a survey or other eForm after they have completed any other eForms.

Display updated demographic fields for patient and front desk to review

Enable this option if you would like the tablet to display a summary of all updated demographic fields at the end of the kiosk session for the patient and front desk to review.

Hide Quit Button

We recommend keeping this setting enabled to prevent patients from being tempted to quit the kiosk session before completing all their eForms.

Completion Message

Customize the message that your patients will see after they've finished completing all checking in and providing all their information at the kiosk. Generally, this message will be something like "Thank you for checking in. Please take a seat and wait for your name to be called."