10:15 AM EST: We are tracking an issue affecting Accuro integrated clinics. The Accuro API appears to be non-responsive. Functionality within Ocean that requires real-time access to the Accuro API is impacted. This includes Online Booking, which will not work until the Accuro API is back online. EMR updates to patients from Ocean forms may be temporarily delayed, but will eventually be processed as normal when API access is restored for those affected sites.
10:50 AM EST: QHR has identified an issue with their APIs and are actively investigating. Functionalities within Ocean that require reliable access to the Accuro API are currently impacted for some Ocean sites. EMR updates to patients from Ocean may be temporarily delayed, but will eventually be processed as normal when API access is restored.
11:25 AM EST: QHR has rectified the issue, Sites can resume normal functionality of all Ocean products. Synchronization of data between Ocean and Accuro will occur in a tapered manner over the next few hours. We will continue monitoring to ensure service returns to normal for all impacted sites.
11:45 AM EST: Several sites have reported issues with launching Ocean using Accuro CDS Links since the last update. The Ocean Operations team is investigating.
12:18 PM EST: The Ocean Operations team has identified that the CDS Links issue was related to an IP block that was placed by Ocean due to an unusual IP request volume during the Accuro outage. Ocean has removed this block and has confirmed with several users that the issue has resolved. We will continue to monitor the Ocean-Accuro integration closely.
1:43 PM EST: The AccuroAPI and CDS Links issues are now resolved. Please email us at support@oceanmd.com if you have any additional questions, or require additional assistance in re-authenticating Ocean Cloud Connect.