8AM EST: Our monitoring system has detected a large number of Cloud Connect de-authorizations for Accuro clinics this morning. The de-authorizations occurred around the same time as a new Accuro API release was deployed last night.
Cloud Connect will need to be authorized again in order to re-enable access for Ocean to Accuro EMRs. See this support article for more information and what to do next.
If you have any issues re-authenticating with your QHR-provided credentials, please contact QHR support for assistance: https://accuroemr.com/resources/client-support/
Note: We'll keep this article up to date as we learn more about this incident.
9AM: Further impact analysis: Ocean Appointment Reminders may be delayed as a result of the disconnection overnight, but will be sent automatically once the reconnection to Accuro is established for your clinic.