How can patients opt out of receiving text messages from Ocean?

Text messages sent by Ocean will include the option: "Text END to opt out." 

  • If a patient texts END to opt out, they will receive the following message: "You have opted out of receiving text messages from any clinic that uses the Ocean Platform. Text START to opt in. Message & Data rates may apply."
  • If a patient texts START to opt back in, they will receive the following message: "You have opted in to receiving text messages from any clinic that uses the Ocean Platform. Text HELP for help. Text END to opt out. Message & Data rates may apply."
  • If a patient texts HELP, they will receive the following message: "Visit https://www.oceanhealth.ca/ for more information. Text END to opt out from receiving text message reminders from the Ocean Platform. Message & Data rates may apply."

If a patient opts out of receiving text messages through Ocean, their mobile number will automatically be added to a global opt out list. Immediately after opt out, patient's will also have the ability to opt back in. 

Please be aware that Ocean will apply all patient opt-outs globally for text message reminders. This means that a patient who opts out of receiving text message reminders from one clinic using Ocean will not receive text message reminders from any other clinics using Ocean. 

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