Between 12 - 4 AM on November 29, 2020, our system has been receiving timeout errors from the Accuro API service, which prevented Ocean from communicating with Accuro EMR instances. Our team has reported the issue to QHR for review.
These timeouts have impacted the connection with Ocean for many Accuro sites. Please check your clinic's Cloud Connect integration to ensure you have not lost connectivity. You can find the connection status in the bottom left of this view:
If you have lost connectivity, you can follow these steps to re-establish the connection.
Clinics That Use Patient Reminders
Re-authenticating Cloud Connect before 11:00 PM on November 29th will enable your reminders to be sent automatically (at a few hours delay.)
If you are unable to re-authenticate Cloud Connect until November 30 or later, previously scheduled reminders for past days will not have been sent. If that situation, the clinic should follow up with patients directly.