Yes, Ocean enforces a 320 character limit for Patient Reminders sent via text message.
When configuring a reminder rule to send via both 'Email & Text Message', Ocean automatically calculates the maximum potential number of characters to be included in the text message.
- If the calculated number of characters exceeds 320, a warning message will appear stating that: "Your text message reminder may exceed the character allowance. We suggest shortening your Organization Name or reviewing our support documentation for other possible solutions."
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Here are some strategies you can consider to potentially decrease the number of characters to be included in your Text Message:
- Shorten your Organization Title.
- Shorten the schedule name in your EMR if your schedule is not named after a provider (e.g., "Flu Shot Clinic").
- Review and adjust your Reminder Rule settings to omit one or all of: appointment confirmation, secure messages, eForms for patients.