Patient Reminders logs contain a history of every reminder sent to your patients within the past 2 weeks.
Note: You must be an Ocean Site Admin to access Patient Reminder logs.
- Login to the Ocean Portal. Click the "Menu" button in the top left corner and select "Patient Reminders".
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- Under your Sent Reminders History, click the "Download Log" button. A .csv file of your Patient Reminders sent history will be downloaded to your device.
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SMS Send Status
- Sent
- Ocean's SMS text message service provider successfully sent the message. Please note that the "sent" status does not necessarily mean that your patient has received the message. There may be delays or issues with the SMS text message provider or mobile carrier network which may result in patients not receiving their message.
- Delivered
- Ocean's SMS text message service provider received confirmation of message delivery from the mobile network carrier. Please note that not all mobile network carriers provide a "delivered" confirmation.
- Undelivered
- Ocean's SMS text message service provider received confirmation from the carrier that the message was not delivered. Please note that not all mobile network carriers provide an "undelivered" confirmation.
- Aborted
- Ocean was not able to send the message to the SMS text messaging provider. See the "SMS Send Status Description" column for details.
- *Not billed.
- Failed
- Ocean's SMS text message service provider was not able to send the message.
- *Not billed.
SMS Send Status Description
- Phone number failed validation
- The number listed in the patient's chart failed our validation for legitimate phone numbers.
- Phone number opted out for SMS
- The patient opted out of receiving SMS text messages from the Ocean Platform.
- Maximum SMS character length exceeded with siteName length of ... and providerName length of...
- Your organization name/ site name and provider name have exceeded the character limit for SMS. Shorten your organization name.
- Message body contains invalid SMS characters
- Please check your organization name/site name and provider name for any non-GSM-7 characters. You can edit your organization name in Ocean and you can edit your schedule name directly in your EMR.
- An error occurred when sending the SMS message through our SMS service provider
- The SMS text message was not able to be created by Ocean's SMS text message service provider.
Email Send Status
- Sent
- Ocean has successfully sent the email, and the recipient’s email service provider has accepted it. However, delivery to the inbox is not guaranteed, as spam filters, firewalls, or other security measures configured by the recipient may still block it.
- Aborted
- Ocean was not able to send the reminder to the email host. See the "Email Send Status Description" column for details.
Email Send Status Description
- Missing email address
- Patient did not have an email address in their chart.
- Invalid email address
- The email listed in the patient's chart failed our validation as a legitimate email address.