Accuro API Service Degradation September 28, 2020 [RESOLVED]

3pm ET: We are currently investigating slower than normal response times from the Accuro API that are impacting Ocean EMR syncs. The problem appears to have started Friday September 25th. We have escalated to QHR and are working with their engineering team to diagnose the issue.


2020-09-29: As of 5PM yesterday, the issue appears to be resolved but we’re continuing to monitor response times and are awaiting confirmation from QHR. Please let us know if you are experiencing any trouble syncing with your EMR.


2020-10-01 10:47am: QHR has confirmed a network configuration issue affecting a firewall their side was found and is the cause of our Accuro API connectivity trouble beginning September 24th and lasting until September 28th.

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