If a patient has two appointments on the same day, how many reminders will be sent?

If a patient meets the criteria for multiple reminder rules, Ocean will send the reminders for each of these rules. Therefore, if two appointments are booked for the patient that day and the clinic has configured a reminder rule for each appointment, the patient will receive two reminders. 

Including the reason for visit, appointment date and time (@apptDate, @apptTime) and provider name (@providerName) in the email template will assist the patient to distinguish between the two reminders. 

Ocean Reminders can't combine multiple appointment reminders in one email for appointments that fall on the same day.

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