Issue Identified - Saving Attachments in Accuro [RESOLVED]

An issue has been identified within the Accuro EMR that is preventing users from being able to use the the automatic attachment functionality when sending eReferrals. QHR is aware of the issue and is working to fix it. A resolution is expected by the end of April 2020.

Temporary Workaround
Until the issue is resolved, Accuro users should be directed to save attachments to their hard drive or desktop and attach the file to the eReferral from there. This workaround presents some challenges from a privacy perspective as desktops and hard drives are often not encrypted. To ensure that PHI is not retained on the respective devices, users should be directed to delete the attachment immediately after completing the eReferral.

2020-04-30 05:00pm: QHR committed the fix for this on Monday to all ASP clients. 

Please email us at if you have additional questions.


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