To generate PDF attachments, the Ocean Attachment Exporter makes use of the 'Default Regular Printer' as defined within the TELUS PS Suite EMR preferences, or your computer's default printer. In cases where these preferences have been misconfigured, attachments created by the Ocean Attachment Exporter may render in a cropped or unusable format.
For example, if the 'Default Regular Printer' within PSS or your computer's default printer has been set to a device that is typically used to print physical labels, the resultant Ocean attachments may appear extremely narrow and cropped, rendering them unusable. To remedy this issue, follow the steps below:
- Within TELUS PS Suite, click 'Settings' and select 'Preferences'.
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- Select the 'Printing' settings area, and update the 'Default Regular Printer' setting to a device which supports standard attachment dimensions/formats.
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- Click 'Save Changes'.
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Perform one of the workflows listed below to test and ensure that PDF attachments generated using the Ocean Attachment Exporter no longer render in a cropped or unusable format:
- If the issue persists, ensure your computer's default printer settings (macOS instructions, Windows instructions) are configured to use a device which supports standard attachment dimensions/formats.