Why is the Ocean Attachment Exporter creating cropped/unusable PDF file attachments?

The Ocean Attachment Exporter makes use of the 'Default Regular Printer' as defined within the TELUS PS Suite EMR preferences to generate PDF attachments. In cases where this preference has been misconfigured, attachments created by the Ocean Attachment Exporter may render in a cropped or unusable format.

For example, if the 'Default Regular Printer' has been accidentally set to a device that is typically used to print physical labels, the resultant Ocean attachments may appear extremely narrow and cropped, rendering them unusable. To remedy this issue, follow the steps below:

  • Within TELUS PS Suite, click 'Settings' and select 'Preferences'.
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