9:43 AM EST: We have identified an issue affecting our Accuro CloudConnect integration service. We are investigating and will update this announcement as further information becomes available.
9:57 AM EST: At 3:26am the Accuro API started returning error responses to us for API requests made by CloudConnect.
10:30 AM EST: QHR has identified an issue with their authorization servers and are actively investigating. Functionalities within Ocean that require reliable access to the Accuro API are currently impacted for some Ocean sites. EMR updates to patients from Ocean may be temporarily delayed, but will eventually be processed as normal when API access is restored.
4:17 PM EST: QHR has rectified the issue, however affected Ocean sites will need to Re-Authenticate Ocean Cloud Connect to resume normal functionality of all Ocean products and synchronization of data between Ocean and Accuro.
Please email us at support@cognisantmd.com if you have any additional questions, or require additional assistance in re-authenticating Ocean Cloud Connect.