OscarPro Integration Service Interruption July 27, 2021 [RESOLVED]

3:00pm EST We are currently experiencing an issue affecting our Cloud Connect Oscar integration. Requests made by Cloud Connect to WELL's OscarPro API are taking too long to respond and timing out. We're following up with WELL and will update this announcement as further information becomes available.

As of 12:40pm EST July 27, 2021: We started seeing a large number of api requests fail due to timeout issues.

9:03am EST July 28, 2021: WELL is continuing to investigate the issue on their side.

10:30am EST July 29, 2021: WELL deployed a configuration change to their API service to mitigate the request timeouts we've been seeing trying to use the OscarPro API. Our monitoring system has observed a much smaller number of errors this morning. We'll continue to monitor OscarPro API health closely with WELL throughout the day.

9:38am EST July 30, 2021: WELL has notified us that requests to the API service are timing out again and that they're continuing to investigate.

Please email us at support@cognisantmd.com if you have any additional questions.


OscarPro Integration Service Interruption July 22, 2021 [RESOLVED]

9:07am EST We are currently experiencing an issue affecting our Cloud Connect Oscar integration. Requests made by Cloud Connect to WELL's OscarPro API are taking too long to respond and timing out. We're following up with WELL and will update this announcement as further information becomes available.

Yesterday at 11:00pm EST WELL made an internal change to their Oscar API service that was intended to correct an issue that began earlier this week. (Unrelated to Ocean.) A side effect of this change was Cloud Connect being prevented from making use of the API to update or read data from OscarPro EMRs.

At 3:00pm EST WELL reverted last night's configuration change and Oscar API service has returned to normal.

We are continuing to monitor the Oscar API integration closely.

Please email us at support@cognisantmd.com if you have any additional questions.