October 30 2023, 9:17 AM EST: We have identified an issue affecting our OSCAR Pro Cloud Connect integration service. We are investigating and will update this announcement as further information becomes available.
Functionalities within Ocean that require reliable access to the OSCAR Pro API are currently impacted for some Ocean sites.
October 30th 2023, 4:15 PM EST: OSCAR Pro Support identified the root cause of the issue which impacted the ability for some Ocean sites to authenticate with the EMR. They have confirmed that the issue has been resolved and sites still impacted should re-authenticate Cloud Connect with Oscar Pro.
Please email us at email@example.com if you have any additional questions.