Med Access has the ability to store multiple contact methods in the Phone List of a patient's chart (e.g. "Personal - Cell", "Work - Cell", "Home - Cell", "Personal - Email", etc).
When launching from Med Access into Ocean (e.g., to initiate an eReferral or Patient Message), only one of the multiple 'Cell' numbers and only one of the multiple 'Email' values is tranferred into Ocean.
If multiple 'Cell' and 'Email' values are present in the patient chart, Ocean will use the last "Cell" number in the Phone List and use the last email address in the Phone List.
The image below shows that the last "Cell" number and the last "Email" value will be used.
Important Note about Multiple "Cell" Type Phone Numbers or Email Addresses
Please note that when a patient chart has multiple "Cell" type phone numbers or email addresses, it is important to distinguish the proper phone number and email address that Ocean should use. This is done within Med Access by specifying the Sequence Number for each contact method as shown below.
- Open the patient's chart and navigate to the Demographics tab. Under the "Address & Phone" section, select 'Phone List'.
- Opening the Phone List displays the list of all phone numbers and emails. To view the Sequence Number for a listed contact method, press the Edit icon on the right hand side. This will open the 'Update Phone' window.
- Within the 'Update Phone' window, the Sequence Number for the contact method you selected can be seen in the bottom right corner.
- Ensure that the Sequence Number for the specific Cell type number that you would like Ocean to use is higher than the Sequence Number for any other Cell type numbers. Ocean will use the Cell type number with the highest Sequence Number. Apply the same principle to email addresses, if multiple addresses are present.
- For example, if a patient has a listed "Personal - Cell" with the Sequence Number of "1", while their "Work - Cell" has a Sequence Number of "2" (or greater), Ocean will use the "Work - Cell" number, since it has a higher Sequence Number.